Soka HomeReviews of sokahome.com

Response from Soka HomeNov 22, 2024

Thank you so much for your kind words and for sharing your experience with us. We are thrilled to hear that you have such high praise for our sofas. Your satisfaction is our top priority and it's great to know that our efforts to provide quality products and exceptional customer service have positively impacted your shopping experience. We sincerely appreciate your support and positive feedback. If you need any assistance or have any questions, please feel free to contact us. We look forward to serving you again in the future.

Response from Soka HomeNov 20, 2024

Thank you very much for your kind words! At Soka we strive to provide excellent customer service and it's great to see Martin's efforts recognised. We will be sure to let him know about your feedback, it means a lot to him! If there is anything else we can do for you, please feel free to contact us. Enjoy your new furniture!

Response from Soka HomeDec 2, 2024

Dear customer, Thank you for taking the time to share your experience with us. We deeply regret to hear about the challenges you’ve faced and want to assure you that your concerns are important to us. We sincerely apologize for the inconvenience caused by the condition of the armchair and the delays in resolving your issue. It’s certainly not the experience we strive to provide, and we understand how frustrating and exhausting this must have been for you. Our team works diligently to ensure quality and timely resolutions, and we regret that the process has not been as smooth as expected in your case. It seems there may have been unforeseen logistical challenges with the return and communication processes that caused these delays. We take this feedback very seriously and are actively reviewing what went wrong to ensure this doesn’t happen again. We understand the frustration caused by the delays in refunding your armchair, and we want to work toward a resolution immediately. A member of our team will reach out to you within 24 hours to confirm the next steps and ensure that this matter is resolved promptly. We truly appreciate your patience and hope to regain your trust by making this right. Should you have any additional details or concerns you’d like to share, please don’t hesitate to reach out to us directly at (888)585-5044. Thank you for giving us the opportunity to address this situation. Sincerely, Soka Homes Customer Service

Response from Soka HomeNov 18, 2024

Thank you so much for your kind words and for sharing your experience with us. We are thrilled to hear that you have such high praise for our sofas. Your satisfaction is our top priority and it's great to know that our efforts to provide quality products and exceptional customer service have positively impacted your shopping experience. We sincerely appreciate your support and positive feedback. If you need any assistance or have any questions, please feel free to contact us. We look forward to serving you again in the future.

Response from Soka HomeNov 15, 2024

Thank you so much for your kind words and for sharing your experience with us. We are thrilled to hear that you have such high praise for our sofas. Your satisfaction is our top priority and it's great to know that our efforts to provide quality products and exceptional customer service have positively impacted your shopping experience. We sincerely appreciate your support and positive feedback. If you need any assistance or have any questions, please feel free to contact us. We look forward to serving you again in the future.

Response from Soka HomeNov 13, 2024

Thank you for your feedback! We're so glad to hear that you love your sofa and are excited about many years of comfort on it. We sincerely apologize for the delay in scheduling the white glove delivery. We always strive to be proactive and appreciate your patience. If you ever need assistance in the future, please don't hesitate to reach out. Enjoy your new sofa!

Response from Soka HomeNov 8, 2024

Dear James. Thank you for your feedback. We apologise for the problems you have experienced with our customer service. We take all customer issues seriously and it is clear that this time we did not meet your expectations. We are actively reviewing your case and will endeavour to address the issues you have mentioned. We value your opinion and are committed to improving our service. If you would like, we would be happy to have the opportunity to discuss your experience with you further and correct any errors. Please feel free to contact us directly at [email protected]. Once again, we apologise for the inconvenience and thank you for your feedback. Best regards, AVA

Response from Soka HomeOct 22, 2024

Thank you so much for your kind words and for sharing your experience with us. We are thrilled to hear that you have such high praise for our sofas. Your satisfaction is our top priority and it's great to know that our efforts to provide quality products and exceptional customer service have positively impacted your shopping experience. We sincerely appreciate your support and positive feedback. If you need any assistance or have any questions, please feel free to contact us. We look forward to serving you again in the future.