Soka HomeReviews of sokahome.com

Response from Soka HomeAug 11, 2025

Dear Valued Customer, Thank you for sharing your feedback. We are truly sorry to hear that your experience with both our customer service and product did not meet your expectations. This is not the standard we strive for, and we take your concerns very seriously. Please know that we are committed to resolving any issues you have encountered. We would appreciate the opportunity to understand more about the specific problems so we can assist you promptly and improve our service and products. At your convenience, please contact us directly at [email protected], and we will do our best to make things right. Thank you for your patience and understanding. Best regards, SOKA HOME

Response from Soka HomeAug 11, 2025

Dear Valued Customer, Thank you very much for your feedback. We sincerely apologize for any inconvenience caused by the refund delay. Please be assured that your refund is currently being processed. Kindly check your account balance as the amount should reflect shortly. If you have any further questions or require assistance, please do not hesitate to contact us. We truly appreciate your understanding and patience. Best regards, SOKA HOME

Response from Soka HomeAug 6, 2025

Thank you so much for your kind words and for sharing your experience with us. We are thrilled to hear that you have such high praise for our service. If you need any assistance or have any questions, please feel free to contact us. We look forward to serving you again in the future.

Response from Soka HomeAug 6, 2025

Dear Customer, Thank you for your feedback, and we're truly sorry to hear about the issues you experienced with the delivery. While we work with third-party logistics providers to fulfill orders, we understand that the delivery experience is a crucial part of your overall satisfaction. Please rest assured that we are already in contact with the shipping company to investigate the matter and prevent similar issues in the future. We truly value your support and patience, and we’d love the opportunity to make this right. If there’s anything further we can assist you with, please don’t hesitate to let us know.

Response from Soka HomeJul 3, 2025

Dear Customer, We sincerely apologize for the inconvenience caused by the delivery scheduling conflict. We fully understand your frustration and truly appreciate your feedback. Regarding the return request, we want to assist you in finding a suitable solution. Since the delivery involves a third-party logistics company, sometimes their scheduling and resources are limited. However, we will do our best to coordinate and ensure your needs are addressed promptly. Please feel free to contact our customer service team at your convenience. We will prioritize your case to arrange a return or reschedule the delivery to your satisfaction. Thank you very much for your understanding and support.

Response from Soka HomeJul 3, 2025

Dear Customer, Thank you very much for your patience. Regarding your refund concern, please kindly note that part of the refund amount involves bank processing time and interbank transfer procedures, which usually require several business days to be fully credited. We have already submitted the refund request according to the process. Please kindly check your account balance to confirm if the corresponding amount has been received. If you do not receive the full refund within the next few days, please feel free to contact us at any time. We will follow up promptly to ensure your rights are fully protected. Thank you for your understanding and support!

Response from Soka HomeJun 20, 2025

Thank you so much for your kind words and for sharing your experience with us. We are thrilled to hear that you have such high praise for our service. If you need any assistance or have any questions, please feel free to contact us. We look forward to serving you again in the future.

Response from Soka HomeMay 6, 2025

Hi Philip, We sincerely apologize for the delayed refund and for the frustration and inconvenience this situation has caused you. We completely understand how disappointing this experience must have been, and we take full responsibility for not resolving it sooner. Please be assured that your refund of $4,453 has now been processed. We kindly ask you to check your account balance to confirm receipt. If you do not see the funds, please let us know right away so we can follow up. Once again, we deeply regret the delay and thank you for your patience. Your feedback is valuable to us, and we’re taking this situation seriously to ensure it doesn’t happen again. Warm regards, Soka Home Team