Soka HomeReviews of sokahome.com

Response from Soka HomeJan 13, 2025

Thank you so much for your kind words and for sharing your experience with us. We are thrilled to hear that you have such high praise for our products. Your satisfaction is our top priority and it's great to know that our efforts to provide quality products and exceptional customer service have positively impacted your shopping experience. We sincerely appreciate your support and positive feedback. If you need any assistance or have any questions, please feel free to contact us. We look forward to serving you again in the future.

Response from Soka HomeJan 2, 2025

Dear Customer, Thank you for taking the time to share your experience with us. We truly appreciate your patience and understanding during the delivery process and are thrilled to hear that you love your Domus Modular Black Leather Double Chaise Sectional and how it fits in your space! We apologize for the delays and the challenges in getting timely updates before the sofa left our warehouse. Your feedback about the delivery timeline and communication is invaluable, and we’ll work hard to improve these aspects of our service. It’s wonderful to know that the white glove delivery service made the final setup convenient for you. If there’s anything more we can do to enhance your experience, please don’t hesitate to reach out. Thank you for choosing us after such a thorough search—we’re delighted that we could provide a stylish and budget-friendly solution for your home! Best regards, Ava Soka Home Customer Support Team

Response from Soka HomeJan 2, 2025

Dear Customer, We sincerely apologize for the inconvenience you experienced with your recent purchase. We understand your frustration and truly regret that the initial delivery did not meet your expectations. To resolve this matter, we have already arranged for the replacement of the defective chaise section and sent it out to you. Additionally, we have issued a compensation as a gesture of goodwill for the inconvenience caused. All relevant details, including tracking information and next steps, have been emailed to you. We kindly ask you to check your inbox at your earliest convenience, and we would be grateful if you could reply to us directly if you have any further questions or concerns. Your satisfaction is very important to us, and we are committed to ensuring that this matter is fully resolved. Thank you for your patience and understanding. Best regards, Ava Soka Home Customer Support Team

Response from Soka HomeDec 13, 2024

Dear Nellie, Thank you so much for sharing your feelings with us. We truly apologize that your experience was not up to expectations, this is never a situation we would wish on you. Regarding the assembly process, we take your feedback very seriously. We will bring this to the team's attention and work to improve the instructional materials to ensure that future customers will be able to complete the installation with greater ease. If you need further guidance or support, please feel free to contact our customer service team and we'll do our best to help you. As for the comfort and appearance issues you mentioned, we are sorry to hear that. Everyone's definition of comfort may be different, but we understand how you feel. If possible, you can reach out to our team and we can provide you with some maintenance advice or even work together to explore a better solution. Thank you again for your feedback. We value every customer's opinion as it helps us to keep improving and making the experience better for every customer. We look forward to the opportunity to serve you again and hope that we can make some positive changes for you. Have a great day! SOKAHOME

Response from Soka HomeDec 9, 2024

Thank you so much for your kind words and for sharing your experience with us. We are thrilled to hear that you have such high praise for our sofas. Your satisfaction is our top priority and it's great to know that our efforts to provide quality products and exceptional customer service have positively impacted your shopping experience. We sincerely appreciate your support and positive feedback. If you need any assistance or have any questions, please feel free to contact us. We look forward to serving you again in the future.

Response from Soka HomeDec 4, 2024

Thank you so much for your kind words and for sharing your experience with us. We are thrilled to hear that you have such high praise for our sofas. Your satisfaction is our top priority and it's great to know that our efforts to provide quality products and exceptional customer service have positively impacted your shopping experience. We sincerely appreciate your support and positive feedback. If you need any assistance or have any questions, please feel free to contact us. We look forward to serving you again in the future.

Response from Soka HomeDec 2, 2024

Thank you so much for your kind words and for sharing your experience with us. We are thrilled to hear that you have such high praise for our sofas. Your satisfaction is our top priority and it's great to know that our efforts to provide quality products and exceptional customer service have positively impacted your shopping experience. We sincerely appreciate your support and positive feedback. If you need any assistance or have any questions, please feel free to contact us. We look forward to serving you again in the future.

Response from Soka HomeNov 28, 2024

Thank you so much for your kind words and for sharing your experience with us. We are thrilled to hear that you have such high praise for our sofas. Your satisfaction is our top priority and it's great to know that our efforts to provide quality products and exceptional customer service have positively impacted your shopping experience. We sincerely appreciate your support and positive feedback. If you need any assistance or have any questions, please feel free to contact us. We look forward to serving you again in the future.