SohnneReviews of sohnne.com

The order processed for a week with no update. Seemed a bit long for that

Without going into too much detail, please know that Rey perfectly handled a difficult phone call from me. He was polite (I was not, and I apologized to him), he was thorough, he did exactly what he told me he would do to resolve the situation. We are about to move into a new home, so the furniture hasn’t been assembled yet. What I do know is Rey understands how to provide excellent customer service under stressful situations. Thank you Rey.

We ordered 2 chairs with a fluent flow in communication and orderprocessing. We were kept uptodate frequently. Unfortunately the process was disturbed in the last mile with external distributor. Nevertheless Lucy from customer support did her utmost best to manage the situation with a positive outcome (thanks again!). Very happy with these beautiful items which were shipped with care in good packaging.

The table arrived in Belgium within 7 days. The parts of the table feel and look high quality. However, there was an issue with the attachment point connecting the two legs. When I informed the company, I was put in touch with Chester. Chester provided excellent and efficient service and was always reachable, which reassured me. The company truly cares about its customers and strives for quality. Highly recommended 😁

Excellent buying experience, good value, great chair, would recommend Sohnne and the Eames lounger, only problem now is I don't get much of a chance to sit in it.

While their website didn't accurately display the stock, leading to a delay in my order, I found it straightforward to contact customer service for updates. They even compensated me for the inconvenience. The chair I received is of commendable quality, especially considering its affordable price. Overall, I'm content wth my purchase.

The quality is impressive for the price point. The chairs were delivered in impeccable condition, thanks to the thorough packaging by the furniture company.

BUYER BEWARE! Today, October 14, 2024, I was asked to add information to my review. The request - "You’ve written a review for SOHNNE, and they’ve asked for more details to better understand your experience. Just a reminder that you have 2 days left to provide more information or your review may be taken offline." What I have stated previously is absolutely factual and the possibility that my review would be taken offline is shocking. 1. Sohnne continuously gave us the runaround and was extremely slow in replying to our emails, sometimes taking several weeks. 2. Discounts were offered as incentive to remove our review, even though we requested a return and refund. Sohnne is ABSOLUTELY a drop-shipping company! Our incomplete order was received in a make shift box, damaged, and an import customs tag claiming the item only had a value of $100.USD and shipped by a person in China, not Sohnne . Their San Francisco warehouse is an uninhabited building. Their stall tactics are an attempt to wear you down, hoping you will give up - DON'T! Original review - July 8, 2024 We placed an order for 2 chairs and 2 stools with Sohnne (Equinox) on April 13, 2024 in the amount of $2793.00. We received 1 chair and 1 stool, Sohnne cancelled the remainder of the order (a refund in the amount of $1396.00 was posted to our account) and we have been attempting to return the chair/stool in our possession and receive a refund for the remaining $1397.00. There are numerous areas on their website that show Satisfaction Guarantee, Returns, even Free Returns. Returns due to their error is covered on the website under, "Intricate Procedures for Initiating Returns and Exchanges." They somehow feel we should be satisfied with only half of our order. Why would we be happy to receive 1 chair and 1 stool when we ordered 2 chairs and 2 stools? After they cancelled the remainder of our order, they stopped all email communication with us. In conclusion, this company is a scam in what seems to be drop-shipping (customs import value $100.00US, when the purchase is well over $1000.00US) with a well designed website to make a customer feel they are a reputable company, which they are not. The addresses listed on their website are empty buildings, the phone number they provide is not attended by a live person, ever, and the fact that they will not facilitate a return contradicts their website. I would absolutely stay away from this company. They do not provide any customer service when it is needed and will stall in resolving issues. In looking at reviews, which we wish we had done before making a purchase, it seems dubious to show a review with a future date (ie. current date June 2024 and the review date August 2024). How would a review be dated in the future? Their online presence seems very calculated and manipulated in their favor. BUYER BEWARE! If we could, we would give them a Zero Star Rating. Update 08/26/2024: After waiting months, our credit card dispute has been resolved and we have received a full refund. Sohnne (Equinox) gave us a partial refund and the remaining balance was credited through our credit card dispute. Through this experience we feel there are some important details that could be helpful for potential customers considering ordering from Sohnne. - Our experience points to this company being a "drop ship" company that does not seem to be able to facilitate RETURNS, even though they promote satisfaction guarantee and free returns. - Our product was shipped from China in flimsy packaging, with an import value of $100 USD. We definitely paid more than the declared value. - Through our dispute and research, they do not seem to have an actual physical address. Their listed address in San Francisco (Folsom Street) is an empty building. - Sohnne (Equinox) responded very slowly to our emails. The culmination of our dispute came after an early June email had gone unanswered, requiring us to again contact Sohnne in early July - one month to get a response! At this point we were asked to give our PayPal information or other banking account information that they could use to refund the balance that was due to us. Why would we give them any other banking information when the credit should have been processed through our original payment details? Very questionable on their part! - We noted previously and questioned the reviews for this company. When we started gathering the information to support our dispute, we found reviews dated 2-3 months in the future. We question the validity of the majority of the published reviews. There seems to be a detectable algorithm in the reviews posted. - Lastly, only recently has there been an actual person answering their phone line. In conclusion, you may have a successful experience with Sohnne but if any issues arise, GOOD LUCK!