Isla
AWFUL
AWFUL. Good luck if you ever have to return the goods they make it almost impossible. You’ll have manually fill in a customs form and have to send images of your items to Snowverb. Also , they’ll tell you to input your value of products as under £50( or USD equivalent). This has left me in a position where my tracked returns parcel has gone ‘missing’ in customs China( 2 weeks in customs) . I am now eligible for compensation however it will only cover the value of my products which I paid over £130 for but I’ve had to say they were £30. I will now not receive the £100 I am missing. If your products don’t fit you - DO NOT ATTEMPT TO RETURN.
Response from SnowverbMar 26, 2025
Dear customer, Thanks for taking the time to share your experience. Our return process is designed not only to comply with international trade laws but also to protect our business—and our valued customers—from fraudulent claims. The additional steps required, such as completing customs forms and submitting images, are standard practices that help us verify the condition of returned items. Declaring a lower value is also a regulatory requirement that helps avoid unnecessary tariffs, ensuring that we maintain a fair pricing structure. We continually review our procedures to balance regulatory compliance with customer convenience. Your satisfaction is our top priority, and we’re committed to resolving this. Please let us know how we can make it right for you. Thank you for your understanding! Best regards, Snowverb