Sam S.
This is a scam
This is a scam. You can not return your items. When you initiate a return, they tell you that they should fit and pressure you to keep them. If you insist you want to return your items, they will try to negotiate with you on a gift card or refund for only a small portion of the amount spent. If you push hard enough they will allow you to ship it back to China at your own expense (hundreds of dollars), with no guarantee you’ll ever see the return money. Do not buy from here.
Response from SnowverbMar 26, 2025
Dear customer, Thanks for taking the time to share your experience. We’d like to address your concerns directly: our return policy is communicated upfront. The option to resolve issues with a gift card or a partial refund is not intended as a barrier to returning items—it’s simply an alternative for customers who might prefer a quicker resolution. We are committed to honest business practices and transparency, and we’re committed to ensuring all customers fully understand their options. If there’s any misunderstanding, please don’t hesitate to let us know—we’ll be happy to clarify or assist further. Thank you for your understanding! Best Wishes Snowverb