Snap-on ToolsReviews of snapon.com

I bought snap on tools years ago mainly because of a great dealer in the college town I was at an also I buy quality. I need repair/warranty stuff done and need to purchase some stuff. I have left three voice messages in the span of a few weeks with a local dealer and he had never called back. I have tried to search other dealers and you can't. Isn't the object to sell tools? How does that happen when you cannot find a dealer and the one you try to contact never calls you? Very very dissapointed. I wish now that I'd never bought snap on tool and got craftsman.

Been buying snap on tools for 10 years. Gone massivly downhill. Quality of tools have slipped and price is horrendous. Warrenty is a joke. And customer services useless.

We purchased an AC machine from snap-on and wish we never had. The first week we owned the machine it broke. It took Snap-On NINE MONTHS to send out a technician to fix the problem. By the time they fixed it - it was FREEZING outside so we didn't need the thing. Fast forward to spring and we the first time we attempt to use the machine AFTER it was repaired - NO SCREEN. It DOES NOT WORK AGAIN. Warranty isover because they needed 9 months to find parts initially and then we didn't need it for three winter months. We've been waiting more than a week already waiting on equipment to come out and inspect this machine. Want a great way to waste $15K ???? Buy a snap on AC machine. We worked with our local truck who escalated and our requests to return this lemon of a machine. The request was denied. We spoke with corporate who told us to use it as a paperweight! Can you believe that?! Never again will we purchase anything Snap On at this shop.

Spanners and ratchets, that's it. Everything else is pure garbage. I bought the half inch and quarter inch impact driver a year and a half ago. The half inch came faulty. Aperently there was a problem with the one of the mills that makes the hammers. Wouldn't undo a nut set to 60nm. Is meant to have 1900nm break away. Was sent back and fixed but had to wait a month. The quarter inch both batteries that came with it have gone down. A year and a half! So much for lasting a career. Over £1000 of pure s**t. Buy milwaukee people

I have a business they took my tools to be repaired and never bought it back. The sales guy for the area left and now I'm getting the run around for months now. I would never recommend Snap On again go to Amazon. I need assistance wth my tools. You can reach me at 718 801 9803

So our snapon dealer retired. Got a new dealer assigned to us.. he came twice then never came back.. been calling him and corporate for weeks.. today i call again to get some tools warrantied. They say i cant do it over the phone because a dealer is assigned to my shop. So i explain the situation. They call him. So he lies and tells them hes uncomfortable coming to my shop and that i got in his face…. Well thats a complete lie!! I didnt even know there was a problem let alone got in his face about anything.. this guy is just playing games now and im considering legal action

Im a Technician who uses hand and power tools everyday. Own a lot of Snap-on tools including a classic 96 roll cab. The tools are very good quality but yes very expensive. I’m at the point to if it is a tool that will be used a lot and has to be of good quality to take the everyday abuse then I will pony up for snap on. But if it’s not a very high use tool I will find cheaper brands. I have a very mixed box of tools and my box is currently overflowing and need to add a top chest. Originally got my classic 96 12 years ago for $3200. Now today’s prices and the price of steel today a classic 96 top chest is over $5000!! Going to go with different brand for added storage. All in all, very happy with quality of snap on( and there is a quality difference) but pick the ones you need to spend the extra money on. And the warranty experience personally is awesome. My truck guy comes almost weekly and if the tool doesn’t perform as designed I get a brand new one off the truck or it’s ordered if he doesn’t have in stock.

Not what they were you are far better to buy another premium brand at 1/4 price.Warranty isn't what it was unless you can provide proof of when and where you purchased the tool Best avoided