Snap-on ToolsReviews of snapon.com

I own almost 40k in snap on tools and because of the dealer policy or just my driver? I'll never buy another.

Snap on tools is an unreliable, antiquated company filled with inept, helpless people that are incapable of resolving simple problems . Don’t waste your time and money with this awful company or their ignorant sales representatives.

Be very careful as snap on breach credit rules and can cause you serious problems with your credit file

Piece of Sh... company. Dont deal with them they will rip you off

Snap on Diagnostics, Absolute disgrace. Don't believe the hype, the premiums are not worth it anymore. Bought a tyre fitting machine with a service contract. Machine has gone down, there saying 6 weeks for a part to fix it. Ill be long bankrupt by then as the tyre fitting machine not surprisingly is the main money earner in a tyre garage. I'm at my wits end and have ended up buying a new machine as this is the only way I can save my business. On the vans it says "Unrivalled after care service" This statement is false! Buy snap on and sadly you will come to regret it.

Have Snapon toolbox for many years. Needed part to repair lid. Snapon dealer not able to help. Contacted Snapon corporate. Sent pics and details and they sent part. Excellent customer service.

I have between 150 and 200k in tools and equipment. They used to be great. In the last year there service has dropped dramatically. In the last few months they have been here to work on my tire balncer 3 times and it has been broke for 2 weeks waiting for them to come back and look at it again. My ac machine has been down for the same amount of time the have worked on it 2 times and still having problems. My equipment are less than 5 years old. My business will not buy another piece of snap on equipment period. I can't even get a call from them. Very bad business costing me money.

I bought a tool for my Husband. I used the correct code. The tool was over £100. when it arrived it was not the tool I had ordered. The receipt sent with the tool said ratchet the tool sent was a spanner. When I complained to Customer services I was treated as though I was being unreasonable, rude and out of order. Nearly 2 weeks later still no refund despite doing everything they told me to do. Absolutely useless. It has also cost me over £5 to send this back and I have just been informed that I won't get that back. I will never buy from this company again