Snap-on ToolsReviews of snapon.com

Used snap on for 20 years the quality has gone down considerably, my toolbox rusted away due to poor painting and I had to pay half for a new one what a joke it was £2250 8 years ago, as time goes on it gets worse and worse. 1/2 impact motor lasted a year and my 3/8th electric ratchet motor lasted 18months, Now I struggle to find a dealer to change my broke tools as I’m not in the city anymore, I’m surrounded by broken tools and snap on really don’t care unless your buying expensive equipment off them now

I purchased a 1/2” digital torque wrench. The wrench was designed poorly as the screw cap on the end would twist off and the batteries would fall out when I used it. I contacted snap on and at first they said “ your not holding the handle correctly”. A while later I contacted them again and I was told they could up grade the handle to the newer style for a charge. I asked them why I would have to pay to fix a design flaw and they just repeated their upgrade suggestion. I finally had enough and sent them my torque wrench and the money for them to fix it. It took months, many calls and emails and I finally received my torque wrench back with the origonal handle and a new cap that still fell off when used just like before. I S ent back the torque wrench again and spoke to a supervisor. He was apologetic and said he is taking over for the former supervisor who was let go. He offered me a new upgraded replacement. Guess what, after months of calls and promises I still haven’t received the replacement. Obviously I am frustrated and disappointed to say the least. This has been going on for over a year now.

Tools and products are of a good standard ,very overpriced. The problem with them is the selling and after-sales I’ve purchased 2 lifts on separate occasions both times the sales representative has got the site inspection wrong which has cost me considerable amount of money to put right. Have complained to Snap on directly but on both occasions not interested. Once they get you to sign the order your soon forgotten. Been in the trade for over 30 years and find it quite shocking a company of their size carries on like this. I definitely will not be spending anymore money with them.

I'm a mechanic and we don't have a regular Snap-on person who comes to our shop so when I something breaks somebody that Snap-on I have to go and find a truck well I found a truck at a dealership and I asked the guy if he could please change out my socket because it was broken the guy with the extremely rude obnoxious and did not want to do it and told me that all this guy spent a whole bunch of money with me you're going to have to wait or come back tomorrow how am I going to come back tomorrow when you drive around the guy's name is Richie Frye is a snap-on dealer it's so sad that snap on his people like this working for them it gives them a bad name you shouldn't be rude to customers we spend a lot of money on tools just bad business real bad business

Snap on is the best and there customer service is top notch hands down, my father uncle's and I have been buying snap on since the mid 70s nothing comes close never had a tool fail and if I did have an issue with a tool snap on customer service has always taken care of me fast, we are a snap on family for life.

This company will charge you skyrocketed interest rates for overpriced metal junk. The quality of the product is subpar to competitors yet the price is twice as much . This company if you default on your loan will use shady business practices such as doxing contacting everyone in your family and even friends about you. They will have their shady old dealers sit outside your home for days and nights on end until you call the police on them. DO NOT DEAL WITH THIS COMPANY

Do Not Buy SnapOn Diagnostic Scan Tools of any kind. You will loose a lot of money and SnapOn will not do anything to make you whole. They talk a great game get you to spend over $10k and then they charge you for updates then the system will remove certain functions that you need in order for the tool to be worth your money. Then they tell you that you're stuck unless you purchase another scan tool for another $10K. I think these are unfair business practices and No one should do Business with them because they will stick you.. So beware. and you've been warned...

never again get snap on tools