Snap-on ToolsReviews of snapon.com

The snap on is not good company to thrust. I am the mechanic I do spend over $250000 of my tools and my equipment And snap on company they don't care about customer service they take the money and leave the customer alone without any help after selling their product Their customer service they not help about anything. if you want to spend your money they're very friendly but after selling your stuff they do not help anything. For their service If you call and complain they make you wait for 2 weeks and then they say your case is close Without any answer My name is Shawn, my cell phone number 703 774-8881 for more information feel free and call me

I am from England and have only bought one tool and it will be the last. I had to give my email address to them and ever since I have been receiving approx 20-30 spam emails from all sorts of companies every day for the last few years. DO NOT GIVE YOUR EMAIL ADDRESS !!!!!!

So I've had Brian Smith the vendor for kingston and the surrounding areas. He has been nothing but amazing from the time I met him till today, where I still deal with him. My credit wasn't that great he went out of his way to make sure I got nothing but the best interest and so forth for my credit. My credit is now 700 Thanks to snap on and Brian Smith. Hands down the best vendor I have ever delt with he's honest, fair, friendly, extremely intelligent when it comes to every aspect about snap on and how he deals with his customer. I got another job where he doesn't go, but I've delt with him for so long I told him that when he gets to his stop that's closest to where I will be working that I will take a lunch to go meet him. I wish nothing but the best for Him and his family and his serious awesome peterbuilt snap on truck!!

My son who was an car audio technician had been buying Snap On for the past 5 years. He passed away on Nov 10 this year. He died at 11am. At 6 pm that day the Snap On truck owner seized his entire tool box plus personal items. Without even a phone call to his family. They’re now holding them demanding payment or the tools are resold. So basically you’re just renting the tools as when you die they take them back. He refuses to even show me an inventory or what was taken and a lot of it wasn’t even snap on that he basically stole while I was still in shock of my sons death. DO NOT GIVE THESE PEOPLE YOUR MONEY.

Where do I start… I’ve been in the trade more than 15 years and have purchased well over $100k in snap on tools. The quality has dropped off considerably over the years. Most recently I had a couple tools I purchased one a butane soldering iron which on to my second one will not work out of the box and my dealer explained snap on is no longer providing warranty on them. $230 down the drain. Second was my snake light that literally quit working after using 3 times. My third and final straw was a piano hinge failure on my road chest. I had to pay near what I paid for the first one to get that problem resolved and the rep said it was lack of lubrication. I pulled out the owners manual and asked if either him or my dealer could show me where it says the hinge requires maintainable throughout its service life? Nope no where in the manual does it explain that. I had also purchased a second brand new heavy duty road chest and when it arrived we unboxed it to check quickly for damages and put the boxing back on, for close to a year it sat in the garage with no tools in it. When I got around to loading it up I used my crane to pick the chest up and set it down on my bottom box, and that’s when I realized there clearly shipping damages where a fork lift fork had been driven into the bottom of the box causing some significant damage. I’ve waited two years for my dealer to replace it and he told me snap on would do a trade where I pay more money. That’s if for me I’m done. It’s time I move on and purchase professional tools from one of the competitors that value my business and will at least honour the warranty they sow on quality tools. If I wanted china warranty on china tools I know where I could get them at a fraction of the cost that snap on charges.

Purchased a top chest only to find that one of the locks on the back of a drawer was upside down and so half of the box wouldn’t lock. I informed my franchisee about the issue and he contacted them to order the drawer to sort the issue out. Fast forward 1 1/2 years and still have only half a locking tool box. As my franchisee has now left his orders have been cancelled off and so I won’t get it sorted any time soon. Constantly using Brexit and Covid as an excuse and isn’t acceptable as another well known tool brand has no issues.

I have spent just under £900 on a 1/2 and 3/8 power gun in the last two years, Both of them are in the BIN what a wast of money

I won't by anymore tools from any tool trucks anymore it seems like as soon as you pay them off they never come around anymore so now it's hard to get any tool fixed or replace