Tony
The service itself works well enough, but business practices are shady at best
The service itself works well enough. The random charges and convoluted way they're applied or not is beyond frustrating. They also tripled my subscription price without mentioning it to me. To cancel, I had to call. No replies by email.
Response from Snap MailboxMay 31, 2023
Hello Tony, I completely understand where you are coming from, and I apologize for the inconvenience. I searched the account using this email address [email protected] and confirmed that you reached us earlier to request that your account be canceled and refunded. We've investigated your account and noticed that the plan was already requested to be canceled, and what we did was processed a $299.00 refund. From May 18, 2022, you enrolled your account to the Bronze Yearly Plan for $99.00. We upgraded our system and categorized 2 types of accounts with different price plans. That would be the Personal Account ( To be used for personal purposes ) and Business Class MailBox ( For accounts that will be used for business purposes. Since your yearly subscription plan expired on May 18, 2023, it was automatically enrolled to the Business Class MailBox, which is $299 yearly since you're using the service for business. We checked your invoices and noticed that those charges were storage fees (for items received in your account for more than 30 days and weren't shredded/forwarded) and shipping fees (for items requested to be forwarded). Please reach out to us via email [email protected] or call us at +1 877-214-0121 or log-in to your account and use our live chat feature if you have any questions regarding your SnapMailBox account.