Snap MailboxReviews of snapmailbox.com

Response from Snap MailboxMar 20, 2026

Hi David, Thank you for your feedback, and we really appreciate you taking the time to share your experience. We completely understand how the initial setup process can feel a bit intensive, especially the first time. The steps you went through, including identity verification and the CMRA (Commercial Mail Receiving Agency) authorization, are required by USPS regulations. These measures are in place to give us the legal permission to receive and manage your mail on your behalf, while also protecting you from fraud, identity theft, or unauthorized access. In other words, while it may feel like a lot upfront, it’s all designed with your security and privacy in mind. Since everything is set up in your account now, rest assured that moving forward, the process becomes much smoother—and you can confidently rely on us to handle your mail safely and securely. We truly appreciate your patience, and we’re here if you ever need help along the way.

Response from Snap MailboxJan 31, 2024

Hello Ebonique, Thank you for bringing up your concern and sharing your feedback with us. I understand that you were worried about your package being lost. After checking your account, I can confirm that you have already received the package you were waiting for. It arrived at our processing facility on January 25th and is now being forwarded to you. I realize that you need the package urgently. However, our business operates in a way that we cannot provide instant access to delivered mail or packages. This is because it would cost more and go against our cost-effective service plan. Typically, it takes 3-5 business days for us to receive any delivered mail or packages to any of the addresses we provide. Unfortunately, on rare occasions, there may be delays that are beyond our control. Please let me know if there's anything I can do to improve your feedback. I'm here to help.

Response from Snap MailboxJul 21, 2023

Hello Lori, I completely understand where you are coming from, and I'll exhaust all our resources to help you in every possible way. I tried pulling up your account with your full name, but that's not the name on file. I searched our system for any conversation; however, no records were found. What is the email address associated with your SnapMailBox or SMB#? I will use this information to pull up your records and ensure that I'll do my best for us to get to the bottom of this issue.

Response from Snap MailboxApr 13, 2023

Hello Michelle, We understand the importance of this matter and that you need help with your mail items, including your check deposits. All delivered mail items need to be forwarded to our processing facility before they are uploaded to our customers' online accounts and while we understand it causes a little delay when it comes to having access to your mail, this is how our process works for now, but we're definitely working towards improving our services in the future. If you can give us a call at +1-877-214-0121 or send us an email at [email protected] we'll be more than glad to work with you and help you with the issue you're having.

Response from Snap MailboxApr 7, 2023

Hello Vonderlust, We do apologize for the confusion and we will be helping you in every possible way. For storage fees, it was stated on our website the ff: * Envelope - First 30 days free from receive date, then $0.10 per day * Medium Box - First 7 days free from receive date, then $0.20 per pound (lb) per day * Large Box - First 7 days free from receive date, then $0.30 per pound (lb) per day You can reach us out via chat or email or call us at +1 877-214-0121 and we'll be available to help to get to the bottom of your concern. Thank you!