Spencer B.
Great Company
What a great company. Even though I could not stay with them they were abover all things very customer centric and integral. I would do business with them no problem. A trusted company.
Response from Snap MailboxNov 14, 2025
Hello Spencer, Thank you for sharing your concerns. We truly understand how stressful an unexpected charge can feel. We want to assure you that we’re committed to resolving this with you as smoothly as possible. After reviewing your account, we found that the $149.95 charge was generated because several subscription payments had failed over the past few months. Since your subscription had not been canceled, the system processed the accumulated balance along with the current cycle. The subscription itself was created on our website, and charges only continue while the account remains active. We also checked our records and didn’t find any previous contact from you before this review, but we’re glad you recently reached out yesterday. Our team responded right away and is currently waiting for your reply so we can finalize your cancellation request and review the refund options available to you. Your experience is important to us, and we’re committed to making sure you feel supported and taken care of throughout this process. If there’s anything more we can clarify or help with, please let us know — we’re here and ready to assist. Please reply to our email or contact us through our support page — we’re here and ready to help. Thank you again for giving us the chance to address this.