Colonial Properties Cabin & Resort RentalsReviews of smokymtndreams.com

this cabin was very nice and clean. we did have problems with the keypad unlocking the door.

great company

My husband and I had a wonderfully relaxing time at The Jarrett House! The moment we walked in we knew we chose the right place. It was clean and had everything we needed! We enjoyed the hot tub and jacuzzi tub the best. A wonderful place to stay at! We will definitely be back! And we highly recommend this place to anyone!

I have not yer stayed or experienced my trip yet but the lady on the phone answered all questions and was very friendly and helpful while I made reservations!

We were delighted to find an affordable cabin in the Smokey Mountains at very short notice for a Christmas retreat this year. The customer service representative was pleasant and courteous when we called. After taking all of the necessary information and full four day payment we were surprised to be told that we would not be provided the cabin's location until the day of our arrival by email. The CS rep. was very cautious, confident and polite as she stated that we would receive it on the day of arrival in time for the 3:00 p.m. check-in. This caused us considerable concern because we had never been to a cabin in the mountains during the winter and knew that we needed clear and advance directions to gauge our travel time, especially since we would be doing so for some of the time in the dark. We were emailed the address of the cabin just as the CS rep. had assured us, the day of our scheduled arrival, but with no directions, just an address. This left us with little time and information to plan the best travel route with the least amount of challenges. In the future we will be cautious about renting a cabin sight unseen in the Smoky or any other mountains where the renters and/or rental management are unwilling to provide advance and clear directions to the fully paid for rental property. We were most uncomfortable with this customer service policy. We found the drive from Charlotte, N.C. to this otherwise cozy, clean, peaceful and delightful one room cabin, difficult to find and somewhat dangerous to navigate through the one lane, narrow and steep mountain roads. Without the aide of our GPS we would have not been successful in finding it for it sits far back off a very busy road with no clearly visible address. The hot tub was working when we arrived but when we were ready to enjoy it two days later we discovered that it no longer had power. After a couple of calls to the office staff, a pleasant repair man came. He efficiently repaired both the hot tub and the ongoing running toilet which needed a new part. The T.V. and VCR proved to be challenging to understand and operate, but our tech skills came through for us once again. We wrote a list of detailed operational directions to aide subsequent visitors and reduce potential frustration. By God's wonderfully amazing grace we experienced a beautiful and relaxing Christmas vacation at the 'Goodness and Mercy' cabin once we got there. The décor and personal special care are a credit to the owners.

Easy reservations.

So far so good. Haven't actually gone to the cabin yet.

The reservation person was very helpful and took a lot of time helping me search for that perfect cabin.