SmodinReviews of smodin.io

Response from SmodinJul 29, 2025

Hi Ary, Thank you for your feedback. We're truly sorry to hear about your experience and any frustration caused. A month ago, you requested access to a tool that wasn’t included in your plan. Our support agent offered an upgrade option which was later downgraded per your request and we processed the refund for the difference accordingly. However, your most recent charge occurred because the subscription wasn’t scheduled for cancellation and the system automatically renewed it. While our policy generally doesn’t allow refunds for Visa payments, we made an exception and have since processed a refund and cancelled your subscription. We understand how important flexibility is especially for students and we’ve taken note of your concerns for future improvements. If you have any other questions, we’re still here to help. Sincerely, The Smodin Team

Response from SmodinJul 14, 2025

Hi Leonardo, Thank you for sharing your feedback and we truly regret any inconvenience this situation has caused. Upon reviewing your account, it appears the annual subscription was selected at checkout. While the plan displays a monthly equivalent rate for reference, the full cost of the annual plan is billed upfront in a single transaction. We understand how this might have been unclear, and we apologize for any confusion caused. We’ve since downgraded your subscription to the monthly plan and processed a refund for the difference. Please note that additional charges such as taxes or financial operation fees may appear on your statement depending on your card issuer or location. We genuinely appreciate your patience and thank you for bringing this to our attention. If you have any further concerns or need assistance, our support team is here to help. Sincerely, The Smodin Team

Response from SmodinJun 23, 2025

Hi Basma, Thank you for your feedback. We’re genuinely sorry to hear about your experience and appreciate the opportunity to clarify. Upon reviewing your account, we confirmed that you initially signed up for a free trial. As outlined in our terms of service, unless cancelled before the trial period ends, the subscription automatically transitions to a paid plan. In this case, a yearly subscription. That said, we understand your concerns and have taken steps to assist. Your subscription has been downgraded to a monthly plan and we’ve processed a refund for the difference between the annual and monthly rate. We remain committed to transparency and supporting our users and we encourage you to reach out to us directly at [email protected] if there’s anything further we can do to assist. Sincerely, The Smodin Team

Response from SmodinJun 18, 2025

Hi Elsa, Thank you for sharing your feedback and we’re genuinely sorry to hear about your experience. We’d like to clarify a few key points to provide better context. When you reached out to our support team you mentioned that you believed the trial period was 7 days. However, our trial is clearly stated as a 1-day trial. This misunderstanding appears to have led to a delayed cancellation, resulting in the charge. Our team also searched for a subscription using the email you provided ([email protected]) but no matching account was found. We asked for an alternate email or identifying information where you kindly provided the last four digits of your payment card. With that, we located a possible account but we did not receive a response confirming whether it belonged to you which prevented us from moving forward with a resolution. We understand how frustrating this situation must feel and our team made multiple efforts to assist. We’re still here to help if you'd like to continue the conversation. Just reach back out with confirmation so we can move ahead. Sincerely, The Smodin Team

Response from SmodinJun 12, 2025

Hi Chloe, Thank you for sharing your experience. We're genuinely sorry to hear about your frustration and understand how unexpected charges can be upsetting. We’d like to clarify that as soon as your request reached our support team yesterday, we promptly investigated the issue. As confirmed in our email response, your account has already been cancelled and a refund of €187.00 has been issued. Please note that depending on your bank, it may take up to 14 working days for the amount to appear in your account. We sincerely apologize for any confusion during the subscription process and appreciate the opportunity to resolve this. If you have any further questions or need additional assistance, our support team is here to help. Thank you again for your feedback, it helps us improve the experience for all users. The Smodin Team

Response from SmodinJun 19, 2025

Hi Nene, Thank you for your feedback. We're very sorry to hear about your experience and completely understand how frustrating this must feel. We’d like to look into this and help resolve it as quickly as possible. However, we’re currently unable to locate any subscription or account details under the information provided in this review. When possible, please reach out to us directly at [email protected] with your account email or any related transaction details so we can assist you further. We’re committed to transparency and fairness, and we truly want to make this right. Sincerely, The Smodin Team

Response from SmodinJun 9, 2025

Hi Marcin, Thank you for your feedback and we’re truly sorry for the confusion and frustration this caused. While our pricing page does display monthly rates for transparency, the full amount for the chosen billing cycle is charged at the time of purchase. That said, we completely understand how this might have been unclear during checkout. We’ve gone ahead and downgraded your subscription to a monthly plan and issued a refund for the difference. You should receive a confirmation email shortly. We appreciate you bringing this to our attention. it helps us improve. If there’s anything else we can assist you with, please don’t hesitate to reach out to our support team directly. Sincerely, The Smodin Team