SmodinReviews of smodin.io

Response from SmodinSep 10, 2025

Olá Gabriele, Lamentamos muito saber da sua experiência. Gostaríamos de resolver a sua preocupação o mais rápido possível. Por favor, entre em contato conosco em [email protected] com os detalhes do pedido ou da conta, para que nossa equipe possa investigar e encontrar a melhor solução. Agradecemos pelo seu feedback, pois ele nos ajuda a melhorar continuamente nossos serviços. Com respeito, Equipe Smodin

Response from SmodinSep 8, 2025

Olá Ivo, Lamentamos que você tenha passado por essa experiência. Para que possamos resolvê-la rapidamente, poderia nos enviar os detalhes para [email protected], assim nossa equipe poderá investigar e oferecer uma solução? Valorizamos muito o seu feedback e queremos garantir que isso seja tratado da forma adequada. Com respeito, Equipe Smodin

Response from SmodinSep 2, 2025

Olá Mayllisson, Agradecemos por ter dedicado um tempo para deixar sua avaliação. Gostaríamos de resolver sua preocupação o mais rápido possível. Por favor, entre em contato conosco em [email protected] informações do pedido, e trabalharemos para corrigir a situação. Obrigado novamente por nos dar a oportunidade de melhorar a sua experiência. Atenciosamente, Equipe Smodin

Response from SmodinSep 3, 2025

Hola Kevin, Lamentamos escuchar lo que ocurrió y agradecemos mucho que nos lo haya hecho saber. ¿Podría, por favor, ponerse en contacto con nosotros en [email protected] con número de pedido para que podamos revisar el caso y resolverlo rápidamente? Nuestro equipo está comprometido en encontrar la mejor solución, ya sea un reembolso, un reemplazo u otra forma de asistencia. Gracias por darnos la oportunidad de corregir la situación. Atentamente, Equipo Smodin

Response from SmodinSep 2, 2025

Hi Francisco, Thank you for reaching out and we're sorry for the confusion. We reviewed your case and can confirm that after you asked us to move you to the monthly plan, we made that adjusment and processed a refund of USD $184.59 to correct the billing. As noted in our email, refunds can take up to 14 business days to appear, depending on your bank’s processing time. There will be no additional charges before your new monthly cycle. If the refund hasn’t posted after that window, please reply to your support thread or contact [email protected] and we’ll provide the processor trace your bank can use to locate the credit. We’re also tightening the plan selection flow to make the difference between monthly and annual clearer. We appreciate you flagging this and regret the hassle it caused. Sincerely, The Smodin Team

Response from SmodinSep 2, 2025

Hi Yelps, Thank you for the feedback and we’re sorry for the frustration this has caused. After reviewing your account, we see this began as a plan-mismatch (annual selected when monthly was intended). Our representative initially replied with our refund policy and next steps. We have since canceled the subscription and processed two refunds to your payment method: $15.00 USD on August 24, 2025 $90.00 USD on August 26, 2025 Refunds can take up to 14 business days to appear depending on your bank. No further charges will be made. If you don’t see both credits after that timeframe, please reply to your support thread or email [email protected] and we’ll provide the payment trace your bank can use. On the product side: our upgrade flow is designed to require deliberate confirmation and clear pricing. Even so, your report that an upgrade occurred while you were attempting a different action is taken seriously. We’ve escalated the event logs from your session to our engineering team and are reviewing additional safeguards (extra confirm step, dismiss delay on promos and clearer “undo” cues) so accidental upgrades can’t happen. To be clear, we do not use deceptive design. If our interface contributed to confusion here, that’s on us to fix. We appreciate you raising this and will continue improving the upgrade experience to prevent confusion. Sincerely, The Smodin Team

Response from SmodinAug 25, 2025

Hi Monika, Thank you for sharing your feedback and we’re very sorry for the frustration this caused. After reviewing your account, we see that your subscription began on July 23, 2024 as an annual plan. On July 23, 2025 you selected the option to pause the subscription for 30 days instead of cancelling it completely. When the pause period ended, the plan automatically renewed on August 23, 2025 in line with the subscription settings. We understand how this may have been confusing and we sincerely apologize for the inconvenience. To make things right, we’ve now fully cancelled your subscription and processed a refund. No further charges will be made to your account. Your feedback is greatly appreciated and we’ll use it to make subscription management clearer for all our users moving forward. Sincerely, The Smodin Team

Response from SmodinAug 12, 2025

Hi Maria, Thank you for sharing your experience with us! We’re so glad our team was able to reply to your email right away and provide the prompt assistance you needed. Quick and helpful support is something we work hard to deliver for every user. We look forward to continuing to be here whenever you need us. Warm regards, The Smodin Team