SmodinReviews of smodin.io

Ämne: Reklamation och begäran om omedelbar återbetalning – otillbörlig debitering av årsabonnemang Hej, Jag kontaktar er med anledning av en otillbörlig debitering som nyligen genomförts i samband med ett abonnemang hos er tjänst. Den [ange datum för köpet], registrerade jag mig på er plattform med uppfattningen att det rörde sig om en månadsvis prenumeration eller en provperiod. Trots detta har ni, utan tydlig information eller samtycke, dragit ett årsabonnemang på över 3000 kronor från mitt konto. Jag vill härmed formellt reklamera denna dragning och begära full återbetalning omgående. Jag vill också uttryckligen meddela att jag ångrar mitt köp i enlighet med Lag (2005:59) om distansavtal och avtal utanför affärslokaler. Enligt denna lag har konsumenter rätt till 14 dagars ångerrätt vid köp som sker på distans, exempelvis via internet. Denna rätt gäller även för digitala tjänster, så länge jag inte uttryckligen har samtyckt till att avstå från ångerrätten – vilket jag inte har gjort i detta fall. Det varken framgick tydligt att jag ingick ett årsabonnemang, och betalningen skedde utan mitt uttryckliga godkännande. Därför betraktar jag detta som en vilseledande affärsmetod och avtalsbrott enligt gällande konsumentlagstiftning. Jag kräver därför: En full återbetalning av det dragna beloppet (drygt 3000 SEK) En bekräftelse på att abonnemanget är avslutat och inte kommer att förnyas Om detta inte åtgärdas inom 7 dagar från detta meddelande, kommer ärendet att anmälas till Konsumentverket, Allmänna reklamationsnämnden (ARN) samt att jag kontaktar min bank för att begära återdebitering (chargeback). Jag ser fram emot ett snabbt och professionellt bemötande. Med vänlig hälsning, Bastan Kerim

verryyy good!!!!!

è molto bello

I signed up for what was advertised as a free trial, expecting a full month to test the platform, as there was no clear indication anywhere (especially in the Ukrainian-translated version of the site) that the trial was only 24 hours. The next day, I was charged the full subscription amount — without warning, and without even using the service beyond initial testing. Support responded quickly but refused any kind of refund, even partial. Their explanation was that the trial details were listed under the subscription tab — not something the average user would find if the interface is poorly translated or lacks clarity. This felt like a trap. If I had known it was only a 24-hour trial, I never would have signed up. Be very cautious before entering your payment info. The service might be useful — but the way they handle trials and charges is far from transparent.

amazing and helps a lot

As an international student in Canada, managing a tight budget while being restricted to part-time work, every dollar matters. That’s why what happened with Smodin was not just disappointing. It was alarming. I signed up for what was clearly presented as a free trial. I never used the service — not a single credit, not a single feature. Yet, I was charged $170 for an annual subscription, with no warning, no confirmation screen, and no explicit consent on my part. To make matters worse, there was a second attempt to charge me $238.26 CAD, which my bank thankfully blocked. I never agreed to any of this. When I contacted the customer support, they claimed that since the service is digital, it couldn’t be refunded. That rationale is both technically and ethically flawed. Access to digital services can be revoked, accounts can be deactivated, and usage rights can be disabled. Especially when there has been no actual usage. In my case, the platform shows zero activity: no credits used, no tools accessed, NOTHING AT ALL. You cannot call this fair business. I only entered my card details with the intention of exploring the service during the trial period, and at most, I would have considered opting for a one-month plan if I found it useful. Smodin's practices does not reflect transparency. It’s entrapment. I’ve reported this to my bank and will pursue the matter further with consumer protection agencies. I urge others to steer clear of this platform. And to Smodin : reverse this charge and cancel the subscription and ISSUE A REFUND. UPDATE MAY 9th Hi, You initially charged me $170.54 CAD. You then issued a partial refund of only $161.59 CAD, and without any explanation, you proceeded to charge me an additional $21.42 CAD on the same day. This means I am still out $30.37 CAD in total — and I have no idea why. I never used the service, never authorized these amounts, and never received a clear explanation of any fees. This behavior is unacceptable, and borders on deceptive billing. I demand: A full refund of the $21.42 CAD, An explanation for the missing $8.95 from the original amount, and A written confirmation that no further charges will be made to my account. You had a chance to resolve this fairly. Do not make this worse by hiding behind vague policies — I expect transparency and immediate action.

Dear Internet users. Be careful with this company. I was scammed in a similar way to people who have experienced this before (it's a pity that I only noticed their opinions now). In my case, the situation was as follows: I purchased a monthly subscription. A fee was charged. After a minute, a banner appeared showing the possibility of saving 40% of the cost. I clicked on it to read the terms of the promotion. Suddenly, it turned out that the subscription was changed to an annual one when I clicked on the banner. I canceled it immediately. Unfortunately, the fee was charged. I notified the company after a few minutes. I informed them that I did not want to use their services on an annual basis, but only monthly, and that I expected a refund. After two days, the answer came that it was not possible. My conclusions: 1. the software is poor - I managed to review it; it is not worth it - think about it before you look into it. 2. the site was designed to rip off customers (in my case - I used a smartphone browser). 3. the explanation that they can't return the funds is pathetic - everyone knows how it works; if they wanted to, they would do it without a problem. 4. the company does whatever it wants because it's from the US - being European, I have no tools to enforce a refund from them. Edit: After intervening, the company changed the plan to monthly and refunded the difference in price.

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