SmodinReviews of smodin.io

Response from SmodinApr 1, 2025

Hi Alexander, We're truly sorry to hear about your experience and appreciate you bringing this to our attention. We take feedback like this very seriously and we’d like to understand what happened so we can make things right. This doesn’t reflect the experience we aim to provide and we’d love the opportunity to look into your account and assist you directly. At your convenience, please reach out to us at [email protected] or send us a message with the email address associated with your account so our team can investigate further. Your trust is important to us and we hope to have the chance to resolve this for you. Sincerely, The Smodin Team

Response from SmodinMar 28, 2025

Hi Yanca, Thank you for sharing your feedback and we're truly sorry to hear about the confusion and frustration you've experienced. After reviewing your account, we can confirm that the subscription purchased was for a yearly plan. That said, we completely understand that this may have been unintentional and we take your concerns seriously. As a gesture of goodwill, we will be downgrading your subscription to the monthly plan and issuing a refund for the difference. This way, you can continue to use the service as originally intended without being charged for more than you needed. We appreciate your patience and hope this resolution demonstrates our commitment to doing right by our users. If there's anything else we can do to assist you, please don’t hesitate to reach out. Sincerely, The Smodin Team

Response from SmodinMar 24, 2025

Hi Filip, Thank you for sharing your feedback and we sincerely apologize for the frustration this situation has caused. After reviewing your case, we understand that you intended to purchase a monthly plan but accidentally subscribed to the yearly option. While our policies typically don’t allow for refunds in these situations, we recognize the genuine nature of your mistake and we want to do the right thing. We will be downgrading your account to a monthly subscription and refunding the difference back to you. We hope this helps ease the financial impact and show that we value our customers, especially students who rely on our service for important academic work. We also appreciate your comments on the product itself and we are always working to improve the Smodin experience. If you have any further concerns or need additional support, please don’t hesitate to reach out to us directly, we are here to help. Sincerely, The Smodin Team