Smashburger is listed under Takeaway.
Smashburger (smashburger.com) has 150 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Michael
Brisket Single bc was horrible tasting. sour taste. For the expensive price of the fries I would have thought they would have a least filled the container to near the top but only 3/4 full. Very disappointed. I went 7.18.24 at 11:47am not crowded. on one other customer picking up food. Someone told me this was a great place to go to for lunch once a week. I guess they were wrong.
Gabe D.
I went to this restaurant for the first time the other day and their computers weren't working. I spoke to the lady at the register and she told me that they would still take my order and if the system wasn't back up and running by the time I was finished with my meal, it would be on the house. Well, I finished my meal and they still weren't working so I got a free meal out of it and most importantly... the food was so good! Loved the smash burger and the smash fries. Great place and very friendly staff near where I live!
Claire
I think they need to monitor and discard the fries that are stale instead of serving them to their customers. Also, it would help to have cashiers who are genuinely service minded and courteous.
Ry
Once in awhile one craves a hamburger, even in the carbohydrate loaded Italy. Smashburger has one of the best hamburgers I have ever eaten. Fresh. Perfectly cooked, lots of options. The helpful servers are friendly. Thank you Smashburger!!!
B H.
I went to Smashburger in Oak Lawn, Illinois and paid about $30 for a single smash burger with bacon, a double smash burger with bacon, and 2 small fries. When I got home, the burgers were DROWNING in smash sauce. We could only eat the fries. I took pics of the burgers and called the restaurant. No one answered the phone. I do not live near the restaurant, so returning the same night was not an option. What was worse was when I contacted the restaurant and spoke to the "on duty manager" after the person who originally answered hung up on me the 1st time. The "on duty manager" initially refused to give me the store manager's or district manager's name. She refused to do anything about the burgers. Even worse than that was the fact that I called the corporate office TWICE and could not get a live person. They had a voice recording that tells you to leave a message. I did TWICE and no one ever contacted me to follow up. I am DONE with Smashburger. There are way too many other burger places ( not McDonalds or Burger King) to give my business to.
Gina C.
Awful just awful.
Dani M.
We waited nearly an hour for a simple order. the food was average, but we ended up very sick, we presume with food poisioning.
Crystal B.
I was mad from the door when I placed my order and I went to pay I only had a $100.bill. They explained to me that they couldn't take a $100 bill.They couldn't take anything over a twenty. Baffled being a business owner myself i was concerned about how you can let $40. Walk out of your establishment, claiming it's store policy. I was furious but I went to my car & ordered on line with my card. My prime rib burger was delicious, i did pay extra for onion rings i didn't see them. My sister got a haberna mango chicken she was dissatisfied. Please explain to me why cash doesn't work anymore.
