SmashburgerReviews of smashburger.com

The burger is a bit thin, it tastes good but it’s just not for me. And charging maybe like 6-8 dollars for a burger is crazy, so I tried it out and it’s NOT worth it.

no hassel sauce and I didn't like your buns, james buns

I think smashburgers are a fine product. However, the company cannot hire decent people...I've been to multiple stores in colorado and arizona and the experience is always the same...POOR...Shortstaffed, untrained counter people that can't work the overly complicated register, no knowledge of the menu, super long wait times to get food. The operations are a disaster. I only eat there is I am driving by and really, really hungry.

I started going to Smashburger about a year ago. The food was pricey, but I really enjoyed the haystack onions. Within a month, they had discontinued the haystack onions for regular onion rings. They were still better than other fast food onion rings, but not as good as the haystack onions. Within the past two weeks, they discontinued the onion rings. My first visit after that, the said they were out of onion rings, so I tried the fries which were simply average. The second time after I visited, they admitted they no longer had onion rings on the menu. I left without ordering.

My friend and I make a ritual of stopping here simply for the burgers. On this day the manager was polite BUT his staff was so disrespectful and rude from the kitchen. They were speaking loud enough to hear them from the seating area cussing and carrying on - made both burgers wrongly, and sucked their teeth & rolled their eyes and stated no it’s not wrong! Store 1712. Missing items on the standard burger and clearly didn’t care.

Smashburger Sherwood Park AB We were so exited to try Smashbuger today and so disappointed. It definitely was not made like it should be at all. The burger meat was not thin or crispy or caramelized. It was just a regular burger. Nothing special like advertised. My husband makes them better at home ! I think your cooks could use some training.

We got take out and all of it was bad except the face to face customer service. We tried to call and explain the problem but were left on hold for over 15 minutes . The Cobb salad We ordered was gross and tasted old . The two burgers were dry and the buns had hard spots. The strawberry shake tasted like medicine. We literally threw most of our $50.00 meal away .

Safety precaution. Raw meat. People and timing was great. However, when I took a big bite of my burger it felt mushy. When I look at it, there was raw meat. I don't mind pink but this was raw, however the outside was cooked. Please if you have kiddos - check the meat first. E-coli may only make an adult sick but actually kill a child.