SmashburgerReviews of smashburger.com

My husband and I ate at SmashBurger 3 - 4 times a month. For health reasons, we missed almost the past 2 months. And boy…did it change. Went today to find shrinkflation has bit. My classic burger was over $7. The bun is different and not as good. Worst of all…they discontinued Haystack onion straws and replaced with same-old rings. The interior is sterile beyond imagination. Not one stinker napkin holder on tables let alone salt, etc. The reason for no more Haystacks was labor. Really? Sounds more like a management issue. Regardless, there is not much that makes SmashBurger stand out anymore. Sad day. They are going downhill and making bad decisions. Bye bye SmashBurger. You are no longer a unique player in the burger field.

I spent 45 minutes for my order and it was only a few burgers. I recommend only going here if you want to wait for close to an hour. The food was also cold. In the past they have been good. But i’m not risking it again

Ordered a burger from them off uber eats as they had a deal on and when I got it, the meat was off!! It smelt so bad and after one bite I want to be sick. How can someone be ok with selling off meat and no wonder why they had a deal on

We have been using this restaurant for few years and we never been let down. burger is always delicious and the food temperature is perfect. restaurant was busy but our food arrived in less than 15 minutes. Thank you for a great service :)

My friend and I make a ritual of stopping here simply for the burgers. On this day the manager was polite BUT his staff was so disrespectful and rude from the kitchen. They were speaking loud enough to hear them from the seating area cussing and carrying on - made both burgers wrongly, and sucked their teeth & rolled their eyes and stated no it’s not wrong! Store 1712. Missing items on the standard burger and clearly didn’t care.

Excellent service ,very friendly and super quick Burgers really tasty as well and very affordable

Bitterly horrible burger it was bland and they didn’t even bother melting my cheese . First they bring out the wrong burger and when they do hand me mine the cheese and bun were cold making it very bad . The drinks machine we also Brocken so we had to have bottles but were warm absolutely terrible

I was waiting 2 hours for my delivery in hull And when it came it was the wrong order This place has no customer service and not bothered about letting you down And the food is basic