Smashburger is listed under Takeaway.
Smashburger (smashburger.com) has 150 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Isabelle L.
Over charged for a roundup fee and donation I did not accept. My partner rang and they said they would sort it, I went in due to my partners bad back. 5 intimidating men stood staring at me the whole time I was collecting the order in the tiny restaurant. They made me feel very anxious, they didn’t sort it out and I won’t be returning!!
Tina M.
El peor postre de la vida, dice "helado" y es una crema súper mágica y te cobran 12k pésimo
Ali B.
Called the Troy city location at 6:25 pm on 3/30/23, the guy on the phone was rude and refused to help me with using a gift card that I have, then I tried to place order and he refused to take my order, then I asked him for his name he hanged up. I tried to call back multiple times but no answer. This is a great example of one person ruining a whole business. Such a bad customer service, will never order from this restaurant.
JOSEPH B R.
The first smash burger I ate was in Oceanside outside Camp Pendleton. I was a L/Cpl on my way to 'Nam. A small bar and grill sold the thinnest burgers ever seen. Fresh ground beef smashed flat by a metal spatula, put on a bun toasted on the grill, lettuce, onion, and tomato. Cheapest and BEST burger in town. Returned to Oceanside two plus decades later But bar/cafe long gone. The owner could have made a fortune if he had foresight.
Bakal W.
When ordered food delivery and beverage I don’t want the seal of the straw to be open i am not happy about that they had the straw open put it in the drink and I asked them about this, they told me its the company way to do it. am not sure if they are telling me the truth! Location,7811 Main St Houston, TX 77030 United States
Bill M.
I'm a regular at Sacramento Howe bout Arden location. Ordered a single BBQ bacon cheddar burger. They served me a burger with 2 patties and so much BBQ sauce that made eating it a very messy experience. The bun was so drenched with BBQ sauce that the burger fell apart when I tried to eat it. Very disappointed
Kayden
Great food and the customer service was excellent, food came out quick and fresh give it a 10/10 would eat here again
R B.
Location at Hurstbourne and Shelbyville Rd in Louisville Extremely poor customer service honestly they don’t even deserve one star. This was my first experience ordering Smashburger and my first time ordering through Uber Eats Delivery my food arrived in a open unfolded bag as if I walked in and picked it up myself. Needless to say I threw it out. Called the store and explained to the guy and he admitted they were out of tape and labels. He tried to get the manager and she wouldn’t talk. Left the phone on the counter for 30 minutes never came to the phone and then hung up. I called back and the so called manager answered, again I explained what happened and she got very ugly, told me I was lying and wouldn’t give her name then hung up. I spent $28 for something I couldn’t eat because it was not safe for me too. Stay away from this location, they should have never let food leave there store like this. Very very poor customer Service surprised she’s even a manager. I also reported it to UberEats. Never ever will I give them my business again. Wowww!! Date of my experience was 2/16/2023.
