SmartwoolDiscover Merino wool socks, apparel and outdoor clothing available at Smartwool®. Built for comfort, breathability, and performance. Backed by our 100% Go Far. Feel Good.™ guarantee.
Smartwool (smartwool.com) has 137 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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MOIRA C.
Please beware of this company. There was discount shown on my order but when I made the payment this disappeared and I was charged the full amount and much more than I expected. I have never experienced this before so please make sure you take a photo if there is any discount shown so you have proof should it disappear like it did for me. I contacted company but they refused to accept this had happened.
Angela
bloody awful. `Returns process very difficult. £13 for a return. Link to customer care doesn't work. Will never buy from them again. Shame as I liked the socks
holyhope
They use in Italy UPS vector that never leave packet in garden. I need to ask a refound on my order and buy the same thing on amazon...
Ms Kay H.
My local dealer did not have the socks I wanted so I ordered 3 pairs direct from the Italian branch on the 8th of October. I received an email the same day that the socks had been packaged and given to the courier. The package arrived on the 11th of October. The socks were just as I ordered and I love them, as I knew I would! I had seen the mainly bad reviews even before I ordered but I decided to have faith and just go ahead… glad I did!
Alexandra J.
I placed an order that was delivered to the wrong address - FedEx delivered it to a local sixth form rather than my home. Smartwool have proof of this but they claim they cannot refund me until they hear from FedEx, who are supposedly not responding to their messages. So despite the company admitting I don't have my order and that it was delivered to a completely incorrect location, I have neither my order nor a refund. Hopefully I'll at least get my refund at some point. Shocking service.
Louise V.
Hoewel de producten van smartwool goed zijn, is hun service heel slecht. 1 artikel werd niet geleverd, na meerdere mails en pogingen om te bellen, nog steeds geen antwoord.
Pat D.
Worst customer service ever: The goods never arrived. UPS made a mistake and put the package in the mailbox (despite redirecting it to the parcel shop). But Smartwool needed 4 weeks to solve the problem, and only thanks to Paypal's intervention did I get my money back.
Ja
Socks arrived defected. When put on the heels looked like they were sown all square like. Awful. Contacted customer service and they are saying to pay for shipping to get a replacement. Why not just refund me for the crappy pair that they did not inspect. Awful.
