SmartwoolReviews of smartwool.com

The website shopping was difficult. It took a long time to find socks that were XXL, because I had to open a page for each type of sock and then click through the colors to see if any were available. Most did not even have XXL as a choice. Also I had to start the find a sock procedure every time I wanted to look at another type of sock.

I absolutely love my base layer merino wool thermal crew and bottoms BUT please order down a size. I followed the ordering guidelines when ordering. Once worn, the layers sagged. Shipping was quick and quality of product was good. I have already washed them to try and get them to come back to original shape but that was a bust.

Return process sucks. Bad communication from customer service. Quality of the items is OK. I got the money back in reasonable time frame, so can't complain too much.

Update 01/2023 Smartwool responded to my review and asked me to resubmit my claim. I did, and they said the claim needs a picture of the complete sock. I only provided one of the hole and logo/size, which was the instruction. Once I provided that, they approved my warranty claim and are sending a gift card to replace socks, free shipping, plus an additional 10% to cover tax. My review was eventually posted as well. 12/2022 Similar to other posts, I recently ordered a pair of socks (Everyday ReGarita Light Cushion Crew Socks) and after 2 washes there was a hole in the toe seam of one sock. I was told it was normal wear and tear and the warranty would not cover it. The warranty is fake and their product is no longer of sufficient quality to support paying $20 for socks. I also tried to post a negative review on smartwool's website, and I have yet to see it posted and available to the public. Smartwool's response to my review detailing issues with the warranty coverage was to reiterate that their products are covered by a warrenty.