SmartwoolReviews of smartwool.com

I'm so very disappointed in smart wools warranty policy. Turns out it has nothing to do with customer satisfaction and has everything to do with proving the customer wrong. I've been buying Smart wool socks for almost 30 years and across the board flat out loved them. This last purchase included two pairs of low socks and within a month the no slip band came detached from the sock. I submitted pictures that showed the detached slip guard as well as the name of the sock and still they come back asking for more pictures as verification, implying that the picture of the defective portion of the sock as well as the image of their logo wasn't enough verification that the sock came from them. I want to support a company where customer satisfaction is really about satisfying the customer and not about proving the customer wrong.

Pretty stupid to ask for my experience when the note from your shipper says I won’t even get what I ordered for another week!!

I was trying to place an order with this company since 8 AM is now 5:30 PM. Their website did not work and I assured that my credit card company was not the cause. I tried to place my order 2 separate times with the representative and the first gentleman hung up on me and the second gentleman was argumentative and did not really want to place the order. I asked him how a company could treat their customers like this and still stay in business. I did send the company of a list of what I wanted in my order to see if they could place it and I just received a pithy email talking some nonsense about payment rather than actually placing the order and then called me for the payment. They focus on trying to blame me for their website faults instead of excepting responsibility and just rectifying the situation. The 2 gentleman that I talked to from customer service can barely speak English. I will just go by Duckworth wool as a customer service is outstanding and nonargumentative. This company has the worst customer service I have ever experienced.

1 star but if I could give zero stars, I would. Bad quality for products and also terrible customer service

They DID make decent socks 10 - 12 years ago ........ I bought same type sock recently ....... horrible ....... washed about 6 time thinking that would help ...... it didn't ............... expensive junk / garbage

Ik heb een grote voet maar europa wil geen xxl-sokken leveren. Amerika levert niet naar europa waar ze wel worden verkocht!

I was ordering socks on the Smartwool website and applying a discount code. When I selected "Apply Discount," the website completed my checkout (even though I had not clicked on that option) WITHOUT applying the discount code I had just correctly entered. Now the website says I cannot cancel or modify my order. I have wait for the order to be delivered, request a shipping label, wait for the order to be shipped back, and then wait 3-5 weeks for a refund. This is absolutely ridiculous, and I will never buy from this company again. Your malfunctioning website and moronic return/cancelation policy has just cost you a 15 year, loyal customer; great job!

Promised me 3 day shipping 2 weeks later I dont have my order. These guys are scammed. Customer service is absolute nightmare.. im boycotting for life