SmartwoolReviews of smartwool.com

I would have given 5 stars but when I placed an order, somehow it got cancelled on your end. HOWEVER, you were gracious to give a credit when I reordered the same products. I thank you for that .

After ordering a bunch of socks without getting a shipping confirmation after two days I got a little worried and googled smartwool reviews. This is how I came to read all the negative comment below and it got me even more worried. To be honnest, after two and a half day I was ready to pull the plug as I had paid with paypal. However I decided to wait a little more. After 3 days I finally received the shipping confirmation and the package was already one day on it's way. It took 6 days from Italy to The Netherlands to land on my doorstep. That is not fast but still reasonable. The shipping confirmation or communication about the status of your order could be much better! Especially as one reads the comments below. The product however is great and I love their socks. So it isn't more than fair that I give them a positive feedback as overall it came together and I'm pleased with the socks. I hope however that they read the comment on trustpilot and work on improvement.

I was an early adopter of smartwool products...and I just feel like they don't quite feel the same. My oldest smartwool shirt was stretchy, warm, and so durable. It's actually perfectly fine still, I just outgrew it. Over the past few years I've picked up a few more shirts/hoodies and they haven't felt quite the same. I can't explain it but even though they say 100% merino they feel more...synthetic, just a tiny bit less comfortable. I recently picked up a 150 hoodie, and within 3 wears (no wash) it developed a tear at the back of the arm-seam. The customer service was very nice, and got me squared away with a replacement, albeit slowly, they have a great warranty program so you don't have much to lose buying from them. tldr: the products don't seem quite what they were, but they have an outstanding warranty program, so it's a low-risk buy

Seen all the Negative reviews but thought I'd take a punt and argue it out if there were any issues. Delivery took about a week but in these post brexit times expecting it any quicker is naive. I really like the SmartWool Merino stuff and it's definitely worth the premium price. I'd order again.