SmartwoolReviews of smartwool.com

3 day shipping to over two weeks. Spent extra money for 3 day shipping to make sure socks were with me a week before my trip. Lost money because they continued to deliver them after I canceled my order and will not refund, so much stress before and during a trip and then had to buy socks elsewhere costing more than I could afford for a trip that was supposed to be relaxing and relatively inexpensive, ending up short on cash needed to get home. Feel lied to and scammed. Would suggest making your own socks before buying from them.

Very poor customer service experience. Placed online order directly with Smartwool, heard nothing for 7 days. Sent email chase up, delayed response from agent Debora telling me possible delays due to promotion period with no indication of dispatch timetable

Best socks ever. They really improved my skiing.

Ordered socks, not realising that Smartwool are located in Milan, Italy. Returning the socks was expensive and it took ages to get a refund because the socks were retained in Customs in Italy for weeks on end. Eventually received a refund.

I wasted 4 calls and nearly 3 hours of my life over multiple weeks on this company's abysmal customer service, all for socks. I signed up for a discount by joining the mailing list, but the coupon code they sent didn't work. I had to call customer service to get them to resend it. My order was free shipping due to how much I purchased. Placed my order. One of the pairs arrived damaged, but I actually DO need them...so I had to call again and they said they couldn't just resend the product but I had to reorder. Asked them to then give me the same discount. The coupon codes they sent didn't work AGAIN. I had to call again and worked with the company for another HOUR and tried to order by phone. They have some really weird system. They said my credit card wasn't working, so I called the credit card company and got them on the phone with the vendor. No charge had come through from Smartwool and the credit card company explained that. The Smartwool CSR then hung up on me. She never processed my order. I will NEVER purchase from that company ever again. I wasted nearly 3 hours of my valuable time for a pair of socks. Completely unacceptable. DO NOT shop with them.

The worst socks ever. Instantly pill and form holes. I spend more time darning these darn socks than wearing them.

I absolutely love my base layer merino wool thermal crew and bottoms BUT please order down a size. I followed the ordering guidelines when ordering. Once worn, the layers sagged. Shipping was quick and quality of product was good. I have already washed them to try and get them to come back to original shape but that was a bust.

Socks break almost instantly. Claim to have a lifetime warranty but in reality impossible to return