SmartphonesPLUSReviews of smartphonesplus.com

Response from SmartphonesPLUSJun 15, 2026

Thank you for your continued support over the years! It means a lot to have customers who have trusted us through all the changes. While we miss seeing customers in our retail locations as well, moving fully online has allowed us to continue providing competitive offers and a streamlined selling experience. We appreciate your understanding and look forward to serving you for many more years to come!

Response from SmartphonesPLUSJun 15, 2026

Thank you for sharing your experience! We're glad our team was able to assist you when needed and that your payment was processed quickly. We truly appreciate your business and hope to work with you again in the future!

Response from SmartphonesPLUSJun 12, 2026

Thank you for taking the time to share your experience! We're delighted to hear that our website made it easy to get a quote for your phones and that the process moved quickly once they arrived. Providing fast communication and responsive customer support is very important to us, so we're especially glad we could answer your questions promptly. Your recommendation means a lot, and we truly appreciate the opportunity to earn your business. We look forward to helping you again in the future!

Response from SmartphonesPLUSJun 12, 2026

Thank you for the review! There's something satisfying about turning old devices that have been sitting in a drawer into extra spending money. We're glad we could make the process quick, easy, and worthwhile for you. Enjoy putting that cash toward something new, and we hope to help you again down the road!

Response from SmartphonesPLUSJun 12, 2026

Thank you for trusting us with your device. We appreciate your support and look forward to helping you again!

Response from SmartphonesPLUSJun 12, 2026

Thank you so much for your kind words! We're thrilled to hear that your experience was smooth from start to finish and that you were happy with the value you received for your iPad Pro. Keeping our customers informed throughout the process is something we take pride in, so we're glad that stood out to you. We appreciate your time and patience regarding your order, and look forward to helping you again whenever you're ready to sell your next device.

Response from SmartphonesPLUSJun 12, 2026

We're sorry that this transaction did not have the outcome either of us hoped for. We understand how frustrating it is when a package's contents cannot be accounted for. To clarify, we did not simply deny payment and close the matter. After receiving the package without the device inside, we filed a USPS claim and subsequent appeal in an effort to recover the value of the missing device. Unfortunately, USPS denied both the claim and the appeal after completing its review. We have also continued to gather additional information regarding the shipment. USPS confirmed that the package weighed 9.76 oz when it was processed as Hazmat on February 8, 2026, which is consistent with the weight of the package when it arrived at our facility. USPS further advised that there were no records indicating the package experienced a separation event while in transit. We purchase thousands of devices from customers across the country each year, and our business depends on treating customers fairly and paying promptly for devices we receive. Unfortunately, because the device was not present when the package was received and the carrier denied reimbursement, we were unable to complete payment for the transaction. We regret that we were unable to reach a different resolution and wish you the best moving forward.

Response from SmartphonesPLUSJun 8, 2026

It’s awesome to hear your second experience with us went just as smoothly as the first! Repeat customers like you mean a lot, and we appreciate you continuing to trust our services. Looking forward to next time!