SmartphonesPLUS Reviews | Read Customer Reviews of smartphonesplus.com

SmartphonesPLUS Reviews | Read Customer Reviews of smartphonesplus.com

SmartphonesPLUS reviews

Showing 7 reviews with 2 stars · Clear filters

jlcc
Oct 24, 2026
Slow payment.
Slow payment.
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Bokeh Effect G.
Sep 29, 2026
Traded in with them one time just to…
Traded in with them one time just to try their service out. Pricing and everything seems good. Customer service is also fast and responsive, but they seem to be non-existent past noon. Took them roughly 3 days, which is ok, but payment takes quite a while. Still waiting on the payout...
Response from SmartphonesPLUSOct 5, 2026
Thanks for giving us a try and for sharing your experience. We’re glad to hear the pricing and customer service have been a positive part of the process. We’d be happy to take a look at the payout and see where things stand. We weren’t able to identify your order from the information included with the review, so please feel free to reach out to us directly with your order number or the email address used for the trade-in. We’ll be glad to check on it for you.
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LiNDA H.
Sep 10, 2026
low offer )
low offer ): must accept
Response from SmartphonesPLUSSep 15, 2026
We’re sorry to hear the offer wasn’t what you were hoping for. The iPad Air 2 is an older model, so its current trade-in value is unfortunately quite limited. The original $10 offer was not revised, and the full quoted amount was paid. We understand that may still feel disappointing, and if you have any questions about how the offer was determined, please feel free to reach out and we’d be happy to take a look.
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Tim P.
Jun 2, 2025
Nope. Never again.
The virtual card payment option seems scammy. I wasn't able to do anything with mine and now I am trying to change it to an ACH, which isn't working. Melio (the company who administers the card and ACH) has been responsive, but the issue is not yet solved. Who would use the virtual card option? Why not just send a debit card? You have to do some weird POS activation thing with the virtual card, which seems like it's only for merchants. I don't have a POS device to activate it with. This should be made very clear to people that it is not a debit card and cannot be used for purchases (despite it having the MasterCard branding).
Response from SmartphonesPLUSJun 6, 2025
Thank you for sharing your feedback, Tim, and thank you again for taking my call yesterday. We understand frustration as your time is valuable. I'm glad that the issue was able to be resolved, and we're working on taking steps to prevent the issue with the virtual card from happening again in the future. If you have any other questions or concerns, please feel free to give us a call back at 877-346-9932.
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Ricardo
Apr 24, 2025
Not quite happy or disappointing just ok
Transparency was off the charts...the only misunderstanding was that they charged me for shipping materials and also sent a shipping lable rushed me via email to ship the phone for prompt payment.... so I've sent it ASAP... paid for shipping materials AGAIN they didn't take that under consideration after I emailed them to express my concern and didn't credit me back the money for the shipping materials that arrived at my house 2 days after they got my phone.... and started with the process.... and the prompt payment was not very prompt at all.. after 2 days of process I got a link to add my banking information and now payment will not be processed for another 5 days..... why rush me to send you the phone yet take your time to pay!!! That's my only issue otherwise I'm just a pleased customer... not sure if I could recommend this prosses to customers that would like to get payment just as fast as shipping 🤔
Response from SmartphonesPLUSApr 25, 2025
Hi Ricardo, Thanks for your feedback. We’re glad you found the process transparent, that’s something we really strive for. Our reminder emails are sent automatically, and we’re sorry if they caused you any stress. Orders are typically processed within 1–3 business days after arrival, and ACH payments are sent as soon as the order is complete. From there, banks can take up to 3 business days to post the funds. We’ll work on making that timeline clearer. Feel free to reach out regarding the packaging material. We’d be happy to assist you with this. Thanks again for choosing SmartphonesPLUS! Best, The SmartphonesPLUS Team
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Brianna
Dec 5, 2024
They were kind and professional but…….
They were kind and professional however, my package was lost in the mail and instead of making it right by paying me for the iPad they only sent me $100 which shorted me well over $100 and makes me upset because I sold my iPad for 100 bucks That’s not something I would have done or am happy to have to have done me personally if I were in their shoes, I would have paid my customer the amount because I have the tracking number I can see that USPS made mistake and lost the package.
Response from SmartphonesPLUSDec 6, 2024
Hi Brianna, Thank you for taking the time to share your experience with us. We completely understand how frustrating it is to have a package lost during shipping, it’s never fun. We truly appreciated the opportunity to work with you to get the USPS claim approved and to assist with communication about your package. The claim covered the included $100 insurance, which was reimbursed to you. While we wish they had never lost your package in the first place, we’re glad we could help navigate the process with you. To help protect against these rare but unfortunate events, we always recommend purchasing additional insurance for higher-value items to ensure full coverage. Your feedback means a lot to us, and it helps us continue improving how we support our customers. If there’s anything more we can do to help, please don’t hesitate to reach out at [email protected]. Thank you for trusting us, and we’re here if you need us. Have a nice day! The SmartphonesPLUS Team
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Cellphone
Oct 30, 2024
Don't want to reward the money
I gave them one phone. And the volume didn't work. I get that. I sent another phone that is the same exact model, but they said it was blacklisted, however, i purchased the phone from T-mobile itself. I won't be using this site anymore. You guys were looking for problems so you don't reward me the money. But thats okay.
Response from SmartphonesPLUSOct 31, 2024
Thank you for your feedback, and we’re sorry to hear about your experience. Unfortunately, we are unable to purchase blacklisted phones—devices that have been reported lost or stolen—as they cannot be reactivated for use. To ensure the phone's true value and to make sure it can be used by someone else, we conduct these checks on every device we receive. If you’d like, our support team can review the information with you in more detail. Please don’t hesitate to reach out; we’re here to help clarify and assist however we can. Thanks! SmartphonesPLUS Support Team
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