SmartphonesPLUSSmartphonesPLUS is the fast and easy way to sell your phone, tablet, computer, smartwatch, and other electronics online. You can also shop certified pre-owned tech on their online store.Founded by three brothers from Iowa, SmartphonesPLUS was built on the idea that selling used devices should be simple. Customers can get an instant quote, ship their device for free, and get paid once it’s processed.
SmartphonesPLUS (smartphonesplus.com) has 684 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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John
I have not received payment.
Response from SmartphonesPLUSSep 29, 2026
We're sorry your original payment didn't reach you and understand how frustrating that can be. I see we were able to work with you to cancel the original check and issue a new payment through ACH to get this resolved. I'm glad we could find a solution and get your payment taken care of. Thank you for giving us the chance to work through this with you!
Ron N.
I had sent them a pristine phone for trade in, and they completely destroyed it to pay less. Their pics they took look nothing like my pics prior to shipping. This is not a company that can be trusted. I just received the phone back today on the 25th, I pulled it out of the package that they returned to me and the back of the case fell off. Just disgusting! Once again , we sent in a phone that was pristine. No damage on our end.
Response from SmartphonesPLUSSep 25, 2026
We’re sorry to hear that you’re unhappy with your experience. We take concerns like this seriously and would be happy to look into the details of your trade-in. Unfortunately, we’re unable to identify an order matching the information available through this review. If you reach out to our support team with your order information, we can review the inspection and provide more information regarding the condition reported when your device was received.
Nello B.
Took way longer to get my kit than expected. Then took way longer for them to receive my item then expected. Took about month. I found a place in my city that's better
Response from SmartphonesPLUSSep 4, 2026
We’re sorry to hear that you were dissatisfied with your experience. We understand that waiting for a package can be frustrating, and we’re happy to provide some additional information about the order. The shipping kit was sent one business day after the order was placed, with an estimated delivery time of 3–5 business days, assuming there are no carrier delays. The package containing the device was picked up by USPS on August 28, and the tracking currently shows it at a USPS facility and continuing toward delivery. Once the device is received, orders are processed within 1–3 business days, and payment is sent once the device has been inspected and everything is in order. We’re always happy to help with questions or concerns throughout the process, and we look forward to receiving the device and completing the order.
Derek
The delay on the second phone (Iphone 15) seems to be taking longer and no update. *Phone was totally reset through General settings, and Sim wiped and deactivated as instructed before mailing.
Response from SmartphonesPLUSJun 15, 2026
Thank you for sharing your feedback. Your order was processed on Friday, June 13, 2026, and with the weekend there was a slight delay in providing an update regarding your response. During inspection, the iPhone 15 was found to be iCloud locked, and an email was sent with details on removal and next steps. This is what impacted the timeline for this device. If you need anything further or have additional questions, our support team at [email protected] is happy to help and will make sure this gets taken care of for you.
Tommy
I strongly advise caution if you are considering selling your device to Smartphonesplus. I recently attempted a mail-in transaction with them, and the experience has been completely unacceptable. I shipped my iPhone to their facility on January 29th using their own prepaid shipping label. Carrier tracking confirms the package was successfully delivered to their location on February 20th. Despite the confirmed delivery, Smartphonesplus now claims the box arrived empty. As I packed it personally, I know for a fact the device was in the box when it was shipped. Smartphonesplus claims to have filed a postal claim and asserts that it was denied, yet they have refused to provide me with the any photographic evidence of the package’s condition upon arrival, or any proof that the package was tampered with by the carrier. As the entity providing the shipping label, the company bears responsibility for the logistics, yet they have provided no transparency or attempt to rectify the situation. I am now left with no phone and no payment for a transaction they controlled from start to finish. If you use this service, be prepared for the possibility that your device may "go missing" upon delivery with no recourse.
Response from SmartphonesPLUSJun 12, 2026
We're sorry that this transaction did not have the outcome either of us hoped for. We understand how frustrating it is when a package's contents cannot be accounted for. To clarify, we did not simply deny payment and close the matter. After receiving the package without the device inside, we filed a USPS claim and subsequent appeal in an effort to recover the value of the missing device. Unfortunately, USPS denied both the claim and the appeal after completing its review. We have also continued to gather additional information regarding the shipment. USPS confirmed that the package weighed 9.76 oz when it was processed as Hazmat on February 8, 2026, which is consistent with the weight of the package when it arrived at our facility. USPS further advised that there were no records indicating the package experienced a separation event while in transit. We purchase thousands of devices from customers across the country each year, and our business depends on treating customers fairly and paying promptly for devices we receive. Unfortunately, because the device was not present when the package was received and the carrier denied reimbursement, we were unable to complete payment for the transaction. We regret that we were unable to reach a different resolution and wish you the best moving forward.
Bob M.
The shipping of my old phone was very simple. I was then contacted and tpold my payment would be sent to theemail address I had registered my shipment with. After 2 days I contacted them to ask where y payment was. They resent the payment link. Then while trying to register to get a gift card they made me sign up for another account. With the payment account I needed tyo get a One Time Passcode. The OTP is sent after 6 minutes every time and is expired upon receipt. It looks like I will never get paid for my old phone
Response from SmartphonesPLUSJun 2, 2026
Thank you for your feedback. The issue appears to be related to accessing and redeeming the gift card through our payment provider's platform. We understand how frustrating this situation can be and would like the opportunity to help. Please contact our support team so we can review the issue further and work toward getting your payment successfully accessed.
Joe
Did not receive the indicated payment.
Response from SmartphonesPLUSMay 26, 2026
Thank you for your feedback. Our records indicate that the gift card payment was sent to the email address provided and has not yet been redeemed. It's possible that the email was filtered into a spam or junk folder. If you are unable to locate the gift card email or would prefer a different payment method, please contact our support team at [email protected], and we'll be happy to review the available payment options with you.
Trevor R.
This company is where my Black Market phone buy went to. When I sent in my phone, I took pictures of the screen showing there was no damage. They low balled an offer and provided a picture of the screen saying it was scratched and dented. The either have used a photo from a different device to low ball me with or have damaged my screen since receiving it. Either way, horrible experience and do not recommend.
Response from SmartphonesPLUSMay 13, 2026
We’re sorry to hear that your experience did not meet expectations. We understand how frustrating it can be when the final evaluation differs from what you anticipated. Our team documented visible markings and wear on the device during evaluation, which impacted the offer. Since the revised offer was declined, the device has been returned to you. If you have any additional questions feel free to reach out to our support team at [email protected]
