SmartParkParkingReviews of smartparkparking.com

Parked on a business site with permission from the owner. Got a ticket from Smart parking. Appealed with email evidence to show I was there at attend a meeting. Appeal was acknowledged then nothing until a debt recovery notice for £170 arrived in the post. Shocking behaviour. I'm now in touch with the client to try and get the ticket cancelled. Clearly bandits.

Absolute legal robbery. I appealed a fine I received, even though I had paid for my parking, I provided them with all evidence of payment. I received no notice that they rejected my appeal and they then more than doubled my fine and then threatened me with a debt collection company until I paid and there is nothing you can do about it. Avoid Smart parking zones! They will keep coming for you! There is no way to fight this. Robbery!

total con no clear signs on how to pay and just sting you with a charge stay clear off this car park

Smart Parking do not appear to be trading in an acceptable way. I was issued a £100 fine for parking opposite a local restarurant that used to validate your ticket for all patrons, but it seems this area is now the land of smart parking. I wrote and appealed, paid £30, a portion of the ticket as I did not see the new sign they had erected and I understood this was my error. I was parked for 1.5 hours and they wanted to charge me £110. There were no ticket machines in the area and no notice of how much to pay, I was in a bay opposite the restaurant, not in the main car park but the camera from some distance away captured my car. I appealed and they rejected my appeal. I then tried to pay the remaining £70 they asked me to pay on the letter rejecting my appeal within the time they asked and their automated system did not recognise I had already paid a portion of the payment and wanted to charge the full amount plus a £10 admin fee, so another £110 despite having already paid. There are no contact phone numbers and no other way to contact the company other than the lengthy process they dictate which from all the previous reviews appears to get customers nowhere. This was a short celebratory meal for my daughters exams. I will be taking action and seeking help from citizens advice as, in addition, Smart Parking do not allow customers to approach the ombusdman for assistance. Completely unacceptable, any business that uses them should know the detrimental effect this will have on their business. I will never use this local restaurant again based on this negative parking experience and I will be passing this information on to as many people as I can. The worst customer service.

My husband went shopping at Waitrose Kingsthorpe on the evening of May 8 th and again after the school run May 9th.He received a parking fine from Smart Parking saying that he had stayed overnight!.We appealed believing it had been a genuine error by Smart Parking but no they are liars they stated that there were no other entry or exit times showing on the camera.I have been told that their parking wardens are paid £30 per parking fine issued- theres an incentive to lie.Every week we receive further demands written in an intimidating format threatening court action and ccj on our credit record.They add money to the fine every week - we are now up to £170 .There are other innocent people out there who have been intimidated into paying up for parking offences they havent committed ! Others like me are waiting for the day in court and seeking maximum publicity.Smart parking are behaving fraudulently by lying and intimidating innocent people to pay fines for parking offences they havent committed.Waitrose supermarket Kingsthorpe Northampton has been informed but they choose not to get involved.They are quite happy for their customers to be treated this way by a parking company who is not operating honestly.Waitrose do not own the car park but the majority of users are shopping at Waitrose

My third review. After speaking to a debt collection company yesterday regarding the incorrectly administered fine I paid the £170. Why? Because she swore down the phone and told me she didn’t care about the fact there was an appeal and I was completely terrified. After I paid, smart parking contacted me to say they fine had been cancelled. After 3 months of not responding to my messages. So once you pay, they cancel the fine but you then need to go to the small claims court. I will be doing so for harassment.

I parked here for an hour and twenty minutes on July 28th, paid for 2 hours, cash in meter, ticket on dashboard. On Sept 1st received Parking Charge Notice, supposedly issued on 24th August, To pay £100 or £60 within 28 days. I was amazed how many people had exactly the same experience. I will not be bullied. I have appealed to Smart Parking, not optimistic. A Penalty Charge Notice or PCN issued by the council or police has to be issued within 28 days, you have to pay, it is genuine. A PARKING charge notice is not a fine, it is an invoice. It is not a PCN and if nothing was put on your car at the time they have 14 days to issue it. It is out of time. If they try to enforce it I will appeal to POPLA and if that fails I will see them in court. They wait as long as possible so you are more likely to have forgotten whether you paid, or lost your ticket. They call it a PCN to make you think they have 28 days, and manipulate the dates of postage so it looks as if they are within this. Doesn't take 8 days for a letter to arrive! They threaten that you will lose the reduction to £60 if you appeal. They cannot do this. If it is under appeal, with them or POPLA or court they cannot increase the amount to £100 until they win, if they do. They are bullies. Fighting this tooth and nail. You will find me on Facebook if you had a similar experience and want to message me. I have already emailed Picton who own the site, and all retailers based there. News papers and MP will be next. They just depend on people rolling over and paying the £60 in case it goes up to £100. They need to be stopped! I eventually got this charge cancelled thanks to a letter from my MP Jake Berry and an intervention from the manager of the Anguelamone Retail Park who I had emailed (amongst others). Make some noise, if you are being treated unfairly!

I went to pick up my customer from the the farmers pub in Lancing. The sign wasn’t obvious enough on a rainy day. I appealed the PCN. Despite this they contacted debt collection despite trying to contact them about my situation. They don’t have a sophisticated phone or email service because they simply want people’s money. As a taxi driver I can’t expect my customers to walk a few streets to get to me. I had to pay debt collection £170 in the end. What sort of justice is this!!!