Juan C.
I have used this service twice.
I have used this service twice. The first time was not too bad. Google Maps takes you straight to the location, but at first you feel like you’re in the wrong place — it’s an old, run-down farm in poor condition. At the counter, I was asked to pay an additional £5 per person for airport transport (something I hadn’t noticed in the terms and conditions, so it was an unpleasant surprise). The place itself was very dirty, so my car ended up covered in dust. That said, the shuttle service to and from the airport was quick and straightforward. Unfortunately, my second (and definitely last) experience was terrible. I accidentally selected the wrong start date for my booking — one day later than my actual flight. When I arrived, they couldn’t find my booking. Once I realized the mistake, I asked them to simply add an extra day, but they refused, insisting I had to make an entirely new booking. They were extremely inflexible, unhelpful, and rude. When I challenged their response, they even told me to leave. This company clearly has no understanding of customer service. If you check Google reviews, you’ll see that many other people have had similarly bad experiences and cars were damaged.