Bobby J.
Smart Parking - Chancers!
On a visit to Durham last August, I parked my rental vehicle in the hotel car park, having been advised that it would cost me a flat rate 20 pounds per day. At check-out, I paid 60 pounds for my three days of parking. In September, I received a Parking Charge Notice via Avis Budget UK, from whom I had rented the car. Smart Parking had charged me 100 pounds, 60 pounds if I paid within 14 days. Avis paid the fee, and also charged me a 30 pounds admin fee. As I live in Canada, I did not receive the paperwork until well into September. Almost impossible to contact Smart Parking, it's easier to win the Krypton Factor. The phone number I did eventually manage to find did not accept calls! No wonder they are called Smart Parking! I bypassed the usual routes and wrote to the CEO of Smart Parking and AVIS with copies to all offices, including proof of payment for parking at the hotel. I eventually got my refund but it took 7 months of pain. Do not trust this company.