SmallsReviews of smalls.com

Excellent quality food. And great customer services.

My mother bought cat food from this smalls company and our cat would not eat it. I went in to cancel the subscription for her but they are sending another shipment like I never cancelled the subscription. And they won’t stop the shipment and give my mom back her money , which by the way was &110. My mom lives on a fixed income and she can’t afford to have tgat amount of money taken out of her account after the subscription was supposed to be cancelled!!!!

This review is not on the food itself. I would rate that a 5. My cat absolutely loves the food and I haven't had anymore vomiting since I switched. My review is regarding my recent order. My package was delivered without any coolant and some of the food was thawing (the top and next layer). I purchase the 56 pack box so it is a lot of food and the most expensive. Every other order has included coolant. When I contacted Smalls (twice now) I was informed that their operations team has decided to not include coolant if they believe the weather is sufficient to keep it cold. Now my issue is that ALL of my winter orders had coolant, this one, where the temps were in the 50's, did not and they feel that is okay! Please be aware and if your box has no coolant and your food is thawing, contact them immediately because nothing will change until customers speak up. I expect coolant in frozen food I buy for myself and I expect coolant when I buy frozen food for my pets. I will be disposing the thawed food because I can't trust if it thawed and refroze and thawed during transit. If you are going to market as sending frozen food, PACK IT WITH COOLANT per common shipping guidelines.

It was not made clear that I was setting up an account. I order samples since my cat is very particular. She did not like the food at all. Then I get a full order with a price tags of over $100 plus. Without putting in an order, I could not call anyone which is totally wrong. And the person text/emailing was rude stating i couldn't get a refund. This is bad business. And believe me I will jot ever recommend your company.

There was some fairly regular cat vomiting happening in our house when we decided to try Smalls. Our 19-year-old cat is picky, and so far, won’t try Smalls, however, since putting the 17-year-old on Smalls, vomiting has ceased almost completely. Also, in the few dealings I’ve had with Smalls’ customer support, I have found them extremely helpful, professional, and a pleasure to deal with.

Food is awful and price is outrageous!

My cats love smalls! They are especially partial to the bird and pig options, as well as the cat nip snacks! Their favorite treats ever. It’s well worth the price! Bonus: their poop has truly not smelled one time since switching to smalls.

My cats hated every bit of it.