SmallsReviews of smalls.com

It’s great. My cat loves it. Easy transition especially with the added powder flavorings when mixing all the goods together. I noticed shinier coat real quick and enjoys the food a lot!

I have tried Smalls on my two cats and after only one week I have seen a huge difference in my older fat red cat. He is actually awake more and plays with toys again. After 3 months he has lost weight, his fur is shiny again, his eyes are bright and his energy level has sky rocketed. The proof is in the results. Thank you for caring about cats enough to create this life saving food. 😺

Smalls is terrific -- we feed their 'fresh food' diet in chicken and turkey, and it has done wonders for my two boys (Navi, 7 and Sprite, 5). Since switching to Smalls, both have more energy, shinier, healthier coats, brighter eyes, and are better-hydrated. While it's a bit of work to make sure to defrost the food in advance, it's more than worth it. Our vet says they look like 'a million bucks' and I credit a large part of that to Smalls. It took our cats about a week to transition to the new food but now they absolutely love it. We also occasionally feed Smalls' dry kibble as a treat and my cats are obsessed with it! Edited to add: Having read some of the reviews on here, felt the need to add that I've found their customer service clear and responsive. I've not had any issues and I appreciate their fast response times to texts!

I ordered from this company a little over a week ago. Directly after ordering a sample pack, I emailed asking to cancel their "automated" service, as I noticed a lot of other people got charged without realizing it was automated payments going forward (quite expensive I might add), and I didn't even know if my cat would like this food. He's picky after all. It took 4 days and 6 emails to their customer service to get a response on them cancelling the auto payments/shipments. They gave me a "sorry it took so long to get back to you, we have been having an influx of emails!" Ok, cool, you canceled it for me, whatever. Moving forward, the sample order stated that my cat's food would ship on the 3rd of Feb. since they only ship on Mondays and I would receive another email letting me know when it has shipped and my tracking information. Alright, fine, no biggy. The 4th comes around and I have NO information as to if this shipped. I emailed. No response. I email again, twice, asking for my shipment information on the 5th before the respond with this exact response; "I am very sorry for the delay in response. I just checked on this order for you, it looks like your order was placed for a sampler that includes our kibble. Due to an increase in demand, sampler boxes including kibble are currently shipping within 2 weeks of your order date-- both the plan selection page as well as your order confirmation page should have indicated this wait time, but I am so sorry if it was not clear! Because we only ship on Mondays, right now I am showing that this order is scheduled to ship on 2/10 -- but we will absolutely get it out to you faster if at all possible! When this order ships, you'll receive a secondary notification from us along with a UPS tracking number and it should arrive within 2-3 business days. We sincerely appreciate your patience and can't wait for you to give Smalls a try! If there is anything else I can do to help, please let me know." WHAT? What would you have done if I was a return customer? What would you have done had this been someone who RELIES on this service to feed their pet? What if your cat was transitioning into this food and then they had to get weened back off of it for a week because you "should have gotten some notification it would ship a WEEK LATE"? They would have been without food and NO NOTIFICATION that their package wasn't arriving unless they HOUNDED the customer service email to get any information. This is completely unacceptable for this kind of business. I cannot believe that you tried to tell me it would ship a week later and that I SHOULD HAVE gotten some kind of notice. Have you looked at your website? You can't even maneuver it properly. Once I asked to cancel because I would rather not work with a company that does this to it's customers, let alone their fur babies, they finally responded in a timely manner to tell me that I can expect to see a refund in 5-7 BUSINESS DAYS. Good luck keeping a company open with this kind of customer service. While you seem sincere, your emails come off as harsh and quite frankly, rude. Don't lie to your customers. Don't tell them you have an influx of orders, tell them the truth. That you can't bother to answer your emails on time.

I see all the bad reviews but I see they have been very good with me with getting back to me in a timely manner. They have done a very good job of taking care of my orders and confirming what I want before shipping because I have picky cats and ordering for 8 of them. The food isn’t cheap but it is high grade food! The sample pack I got to see what my cats didn’t like and what they did. They had checked back to see how everything is going my order after the sample wasn’t large because I wanted to make sure the cats weren’t going to still be picky. I feel for those of you that had issues in the past try again. No one is perfect the quality of the food is the best I’ve seen unless I make it myself. Yes it isn’t cheap but these are our fur kids the better they eat the longer better life and less vet visits.

Food is of high quality and and wholesome. It’s great to know there’s a company that provides cat owners with a product that’s both nutritious and healthy without additives or preservatives which could be harmful to your cat. The food is not cheap, but it’s worth it! Keep up the good work, Smalls.

This place is the best. Smalls food is healthy and high grade. The easiest way to know is the fact that it smells like real food. Chicken smells like chicken, turkey smells like turkey. It looks real, it smells real, my cat loves it. Smalls is incredibly accommodating. Every single request we have had has been followed through with the best customer service I think I’ve ever gotten from a company. They text and email back same day within a few hours. Please do your pet a favor and start getting their food from Smalls.

There is a lot to love about this company. I hope they can effectively address the customer service and logistical issues that have been plaguing them, and that I myself have experienced. These issues are inevitably impeding their profitability and overall success. It’s difficult to right things once negative reviews start piling up. The lack of consistent, good customer service and responsiveness doesn’t align with the attention to detail and high quality of their product line. That said, my cat is crazy about this food. It was a challenge to transition him because once he tasted Smalls, it’s all he wanted. There is an attention to detail unlike anything I have experienced in my continual quest to feed my cat the healthiest and highest quality food possible. The timing of the first full shipment didn’t line up with when the food from the sampler box was scheduled to run out. I tried to get this adjusted through customer service. There was no way to speak to someone so I had to email. Though I received a response to my first message, I received no response to my follow up questions relating to adjusting the send date. As a consequence, my cat had to go a full week without any Smalls food. This was problematic given that he was already fully transitioned. I had to feed him an entirely different food In the interim and his sensitive digestive system was thrown off. Providing stellar customer service is crucial to building and maintaining trust. Here’s hoping that Smalls makes the appropriate adjustments for this to happen.