Big Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Smalls (smalls.com) has 3,851 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
smalls.com
Website
smalls.com
Category
Pet Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 49% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I've been with Smalls for over a year and my cats love it! They can't go back to regular can food anymore they just absolutely love this food. I also feel good knowing that it's made from quality ingredients. I'm very happy I found Smalls :)
AN
Anna
I tried the smalls sample pack for my…
I tried the smalls sample pack for my very picky cat, and absolutely tried almost everything they suggested to get him to transition but he just did not touch it one bit. Not even a lick! That was fine though, as I usually have trouble finding a food brand he will eat.
What I was not ok about it was smalls customer service telling me I essentially need to starve my fur baby so that he will be eventually hungry enough to resort to eating the food he very much rejected (it's their recommended transitioning method). My cat is a rescue from a very abusive former owner who starved him and his sister for weeks on end, and I know he can/is used to not eating for very long periods and it makes me sad and unsettled to have to do that to him again (even if it's for his own good/health) so I won't. Heck I can always cook for him if he doesn't eat anything else...
After a bit of back and forth they eventually relented to my request for a refund. Only half of it though. I thought they offered full refunds so that was another disappointment.
Response from SmallsFeb 12, 2020
Hi Anna,
Thank you so much for reaching out. I am sincerely sorry to hear about your disappointment with your recent experience with Smalls. We have transitioned many cats as a team and are always happy to offer advice where we can. That being said, we never want anyone to feel they need to starve their cats to achieve this goal! I am sorry you felt this was our suggestion. I would be more than happy to look into this further so that we can clarify the messaging with our team. Would you mind sending an email to [email protected] with the subject line "ATTN: Kate." I'd love to be able to pull up your account and make things right for you, as well as work with my team to make sure we're doing better in the future.
PS
Priscilla S.
Bengal Approved
My cat loves the food and it is easy to feed him. No harsh smells and he loves the bonito flakes on top. I am able to freeze the extra blocks of food and know it will be fresh for him when he needs it. For a Bengal cat, fresh high protein food is important.
I look forward to seeing free shipping with orders in the future, that is my only current concern considering my order total.
JA
JANE
Best ever.
My cats went bonkers for this food. All three would actually lick their bowls clean. They loved the kibble as much as the wet food. It felt really good to know I was feeding them a seriously top quality cat food.
AS
Antigoni S.
Great food, quality ingredients, excellent service.
I want the best for my cats, and the best to me means real, simple ingredients with loads of nutrients that keep them hydrated and healthy. I've been using Smalls for some time now, and I love how responsive they are with order changes, requests, samples, and they even updated their packaging to reduce waste, and help me portion and store the food better. My cats love it, and I even gave some to a friend's kitty to try. I've never seen an animal devour food faster. The only thing keeping me from giving them a solid 5 is more of a technology pet peeve (no pun intended). I like having the ability to see and control my own orders online, and view purchase history, etc., rather than through text, but they're so communicative, this is hardly a major drawback. Thanks Smalls for making feeding my cats a breeze!
KS
Kayla S.
I cannot say enough good things about…
I cannot say enough good things about this company! My cats absolutely love the food (NO MORE PUKING!!!) and it lasts me forever. It's honestly like hellofresh, but for your kee kee's. I love it and am so grateful there are people out there that care so much about Cats and their overall health, this is really fantastic!
HD
Helen D.
Tanner loves Smalls
Tanner loves Smalls. We love Tanner. We think he's 19 years old now so we're very careful about what he eats. Thank you for your good food and caring attitude!
CT
Constance T.
I never would have believed that a…
I never would have believed that a change in food would make the difference it has on my 2 cats. Their fur is shinier and softer and they are shedding about half as much. They are eating well and have stopped the vomiting that had increased to several times a week. I am impressed. #smallsforcats