SmallsReviews of smalls.com

Almost 60 dollars worth of food arrived spoiled. Been trying a month to get a refund. Was told I'd have it replaced immediately, but it just never happened. Very frustrating that there is absolutely no way to speak to anyone at this company. I had to text about it, again, and i was ignored and just given some rote response. The fact that the food arrived rotten was totally ignored. There is no nsense.of urgency or care, whatsoever. Also, if you join this service, keep in mind that the "sample kit" is useless, because they just go ahead and send everything immediately after the samples, with no consultation. I am glad that people have a had a good experience. It just must be the luck of the draw. Its been a nightmare for me and I couldn't recommend to anyone.

I cannot rave about Smalls enough! My kitten LOVES Smalls, and she especially loves the treats! Their customer service is the absolute best out there. I’d highly recommend them to any cat owner!

It's an excellent product, just quite expensive.

My cat has been eating Smalls for four months now, and I have nothing but positive feedback. First of all, I want to note that I read every single terrible review on here, and believe every single one was due to user error, or VERY UNDERSTANDABLE technical bugs on a relatively new website/business. When my cat's first sample box came, it included the freeze dried raw food. This is the only thing she still refuses to eat, but that's fine as there are plenty of other options. Everything else, she took some time to come around to, but did. I did end up needing to simply let her not eat for a day without giving her something else. This is not animal cruelty, cats are animals and are perfectly capable of going a day without food, especially when it is of their own volition. For the first couple of weeks, she really didn't get excited about the food and I was nervous she wouldn't take to it. After I gave up on the freeze dried raw, and gave her frozen in the am and her old kibble at night, she got super into it. I immediately switched to the fresh and dry box, with Smalls' kibble. My cat likes all the flavors but I recommend turkey the most - all three have a pretty strong smell. It is extremely reasonably priced and filler free. Now, my cat wakes me up in the morning when I sleep past her breakfast time, and meows nonstop while I fill her bowl. She loves the fresh food and seems just fine with the kibble. Her coat got noticeably healthier after I switched. Her breath is great. Her poops are a lot less stinky as well. I also cannot say enough positive things about the entire customer service team - the 'cat concierges' at Smalls. I have had plenty of technical bugs, and the wrong product one time due to a shortage. Each time, I reached out to the team via email and heard back the same or next day. They resolved all the tech problems quickly and the website has recently become a LOT smoother and more user friendly. With my wrong item, it happened to be my cat's least favorite kind of fresh that I got, instead of her favorite. They gave me the option of resending a new one with alternate choices right away, or getting my next box with a credit. I chose the latter, my cat toughed it out and ate the perfectly good food that she has too many opinions about, and next month my box was almost free. The customer service team has also gone above and beyond in answering extra questions about portion sizing, behavior, and nutrition. (I guess I should also add that my box always comes on time and everything is at perfectly cold temperatures inside their eco-friendly packaging!) If all this wasn't enough - you also get stickers!!!

Trial practices are only seen by fraudulent companies, basically you won’t get your trial shipment in time to cancel if not satisfied. You will get charged $246 in no time to react properly.

Our cat has never loved her food this much. And her coat started to feel softer after just a few days!

Great cat food, that my kitty loves. The kitty litter is also very good and doesn't produce nearly as much dust as other litters. It would be much better if I could order less of the wet food at once, as he mostly likes kibbles.

I feel good about feeding my buddy something better than ordinary cat food to him. But he's not always a biggest fan. He definitely has a couple of favorites.