SmallsReviews of smalls.com

I bought the trial subscription. They aren't letting me know when its ready, when it will ship, when it will be here, or anything of the sort, and it still hasn't arrived. I logged into my account to try to find out, and it only shows a "next box" costing over 200 dollars that is going to be billed and shipped in two weeks. There is no option to unsubscribe on the website, you can't remove things from this box that they make and bill you for to avoid the charge. You MUST email customer service. I have now exchanged 6 emails trying to cancel this new box, and they are still trying to convince me to delay it. I would say, do not give them your credit card if you are worried about having to cancel because its more trouble than its worth.

My cat absolutely LOVES Smalls! From the food to the toys, she goes crazy for everything. It's good to know I'm feeding her what she needs without fillers or anything harmful.

My name is Sneezy Jones. I am a nine-month old kitten and I loves Smalls. In fact, I give it four paws up. My only concern is that it seems the order had so much food in it. I'm a pretty small cat and my humans are freezing the fresh, but concerned how long it will still be good for me to eat. Thanks!

After my cat nearly died of a blocked bladder a year and a half ago, it's been very hard to find a food that he won't refuse but is also healthy for him and moist enough to discourage crystals from building up in his bladder/urinary tract. Smalls' food itself is great and my cat loves it, never threw any of it up, and seemed to be healthy with it. However, the company is semi new, and it has the WORST customer service ever, and horrible logistics. They gave me completely wrong food, or forgot to ship me everything they had charged me for on multiple occasions. And they only ship on Tuesdays. ONLY Tuesdays. The food doesn't arrive until Fridays or Saturdays, so the window for keeping the food fresh is super slim. And then if the food gets caught over the weekend (as USPS, UPS have been backed up due to COVID) then you're screwed. They make it difficult to get a new shipment sent, and were very combative as if I had done something wrong or were trying to get free food or something. This is the most expensive cat food I have ever purchased and it's completely unacceptable for a cat brand trying to sell high-end expensive food to treat their customers like that (tbh it's unacceptable in general to treat customers like that). Furthermore, the fact that they have very rigid yet inconsistent & unpredictable shipping practices means my cat has gone through a very unstable two months of trying this food, being without food for periods and having to pay the consequences of an inconsistent diet that could cause him damage and issues, such as vomiting a new food that he is not compatible with that I had to purchase as a stop-gap when smalls wasn't able to ship replacements for spoiled food. I can NOT believe they suggested I try to use food that had been stuck in the mail for 5 days and been exposed to temperatures that would promote bacterial growth that could harm or even kill my cat. It feels illegal to do so. On top of everything else, the food comes in sausage-like packaging that is difficult to store and is super inconvenient to ration for your cat compared to every other cat food option. They use sustainability excuses but it's definitely a cost-saving solution for them. Oh and the sampler isn't a sampler. It's just a box of their different recipes each packaged for 3-ish days of food. So you have to try them one at a time, or have them go bad in the fridge when you're 1/3 the way through the packages (if you want to have them all side by side by your cat's old food to let them smell, explore, etc every day, that's gonna be super super difficult). They seem like a new company that is really failing with logistics and customer service. They don't know how to treat customers well or track customers with a CRM and know the history of the relationship. If the food you ship doesn't arrive frozen, SEND A NEW BOX. That's such a simple solution, but they refuse to do it. They even emailed in November to say they weren't shipping food from 11-28th of December. Cool. I ordered food to ship out before then. I'm still trying to gauge how much my cat needs to last two weeks or a month. That shipment went out a day late, and ended up stuck until the following Monday. They didn't ship a new one out, and I was stuck without cat food for now going on three weeks. I can't have my cat subject to such inconsistency and poor, HORRIBLE service. He deserves better, and so do we all.

I've only been a customer for a short time. So far, everything has been wonderful. The online system is very easy to use to customize each order, the customer service has been stellar, and, most importantly, the food is very high-quality and my cats love it.

So my one cat has been very picky about wet food. This is the first thing she’s cleaned the plate for. We are also trying my cat with allergies on the food to see how he does. The formulas have fewer and better ingredients than regular cans. While shipping dates are not the greatest especially around the holidays, it is certainly worth the small inconvenience. As a company that is still growing I am excited to see what comes next.

So far so good! My cat loves the food that comes from here. She likes the chicken and beef pate. I also buy the dry kibble from Smalls and it helps stretch the wet food. The company is transparent with their ingredients. It can be expenseive depending on what food you choose. The box shipment have remained cold and the food is frozen which is a good thing.

Pros: 1.Great quality cat food. Layla loves both the wet and dry options. 2.Ditto the freeze dried giblets, which seem like cat candy. 3. Variety of options included is helpful and makes good sense, (except the fish. Usually she hates fish, which is why I ordered poultry.) Cons: 1. Delivery packaging seems terrible for the environment- really hope they can address this (return / reuse the delivery box somehow?) 2. Packaging of the food itself in large ‘sausages’ is inconvenient and messy. Surely there’s a better way? 3. First delivery for December (after sampler) was cancelled by Smalls, apparently due to Christmas. Not at all helpful!