SmallsReviews of smalls.com

MONEY BACK GUARANTEE ONLY APPLIES TO THE TRIAL PACKAGE, NOT THE ADDITIONAL PACKAGES THEY BLINDLY CHARGE YOU FOR AND SHIP TO YOU.

The pandemic left me, like many, not only alone but lonely... so I adopted a 14 year old shelter orange tabby cat named Caesar. He'd been abandoned by his family of 9 years when they had to move away and could not keep him. When I saw him he was weak, depressed, heartbroken, tiny and just old. But, so sweet. I brought him home and suffered over WHAT to feed the "Old Gato" and after MUCH RESEARCH...feel that I was led to SMALLS. And I/we have not been disappointed. I was actually afraid little Ceasar might have some cognitive issues he just seemed so fragile and OLD... But No!!! After our initial trial SMALLS pkg, we decided on the ground bird as his FAV and seriously within weeks... his coat became smooth and shiney, his temperment more alert and his STRENGTH returned!!! With a vengeance LOL... He now bounds up on my "way high off the floor" bed, where before he "cried" to lift him up. I gratefully credit the quality and formation of SMALLS cat food and oceans of love with his TOTAL turn around. Further, SMALLS Customer Service has been wonderful. We ran in to a few hiccups with shipping and MISC and ALL was handled efficiently and with CARE. CAESAR and I are TEAM SMALLS for the long term and recommend with complete confidence, these cat foods and this company!!!

Make sure that you read the fine print!! I signed up for a small sample of their wet food. I did not realize that I signed up for a subscription! Unfortunately, both of my cats did not like any of the food. I did not receive any communication from them regarding what my thoughts were, or how my cats liked the food until an e-mail came through saying that my complete order was on the way. I never created an order! I went on their website, and found that they sent me 3 larges packages of every flavor which is costing me 216$! I was just told via text that it is too late to cancel!

The support staff at Smalls are absolutely phenomenal. Unfortunately my extremely picky cat would not try anything new. The staff had ideas that I tried but no luck. They were great at cancelling my order and responded to my request immediately. The food smells and looks really great and I really thought this one would work.

First, i want to say Customer service was great and i had a great time working with Kate, the customer service manager. Contacting Smalls is a little challenging because they dont have a direct line. But with a little patience you will get someone really fast and attentive to your needs. As cat owners, we dont want to sacrifice our cats health, so it is worth the wait for someone to respond. Overall, Kate was able to reset my account AND put in my order to arrive on time. I was thrilled to hear this because I was afraid my cat would not get his food on time. Thank you Smalls and Kate for your help. My cat actually likes the food but it took him some time to get used to it, again patience is important, it took my cat about a week or so to start eating the food, it also took tough love, we didnt cave in to feeding him his past food. Just make sure he doesnt starve for over 24 hours lol. Test it out if you can, if you have more than one cat, i will recommend another option, this is pretty pricey.

The food is okay, but i had no idea I was signing up for a subscription. My freezer is full of this stuff and there is no clear way to cancel! I would maybe order it as I need it, but that wouldn’t be for a looong time. I want to cancel. When I finally reached them, they assured me that they had cancelled my subscription, but no. Another $259 shipment arrived today. No one is answering text or rmail. I finally reported them to my credit card company for fraud: they obviously failed to cancel the subscription as they stated they had. Their customer service is a toxic waste dump, and my cats weren’t even crazy about the food. To complain, or theoretically to reach the company, you cave to go through Kate, the Cat Concierge, or email “meow”, not “Smalls,” for all the goid it does. Just….DON’T.

AVOID THIS COMPANY!!! IT IS A SCAM!!! We signed up for a sample. Cat didn't like the food. Then we discovered that we are automatically signed up for a monthly subscription. A very expensive monthly subscription. They do not provide a way on their website to cancel the subscription. They do not answer their phone. They (so far) haven't responded to emails or texts, except for an automated response saying they are "currently experiencing a high volume of inquiries." In response to Smalls.com response below: You are surely aware of the many customer reviews similar to mine. Your checkout does not make it clear that it is a subscription service. That language is buried in the legalese of your Terms of Service. The service cannot be "cancelled at any time" because there is no mechanism provided to cancel it. Smalls.com uses a scammy and deceptive business model. You know it.

The quality of the kibble has added to the health of my 2 🐈😻