SmallsReviews of smalls.com

Great product and amazing customer service!

My cats love this raw food! I do a lot of rescue work, so I usually have about 40 cats here, many of which are special needs. I sincerely wish I could afford to feed this food more often, but it is cost prohibitive for me. However, every time I do feed it to my cats, it is gone in seconds with everyone wanting more!

I agree, the website is vague. I tried to login with no attempt on their part, it was mentioned a login would be sent to my email, and it wasn't. It's like Small is behind closed doors. Until your page is more user friendly and useable, I cannot be a customer, sorry.

I was skeptical at first about using a subscription service for my kitties' wet food. But I'm so glad I gave Smalls a chance! It was super awesome to get a trial shipment of all the flavors so I could see exactly which ones were their favorites. It's easy to store and easy to dish out portions with the guidelines on the packaging. I love the transparency with the ingredients as well. I've read so many horror stories about people feeding their cats canned foods containing things that are not only harmful, but sometimes toxic. Now I can rest easy when it comes to lunchtime, because I know my fur-babies are eating something great! The only difficulty I experienced was finding room in my freezer. My account tells me when I can change the delivery date, so I just keep an eye on what in stock in the fridge and adjust the delivery date accordingly. Just don't forget!

We love the cat food and our cats love it. The people however hate your website and the order process. Your site is NOT consumer-friendly and you do not give enough purchasing options. Just hate your website. It must get better than what it is. Feels more like a trap than a nice place to buy food and spoil my pet. Every time I get onto the website I just cringe because I can not order the way I want to order.

I'm about to walk away from Smalls, because of the absolutely poor managed & flawed system that try to make work. 1st they don't even have the food they say they are gonna ship to you. So when you order half dozen of beef and they take it upon themselves to say "oh well" just send him some chicken instead. I didn't pay for a substitute I paid for beef and wanted beef! But they will take your money anyway. Then you have to get your money back with a mess of emails and it's not your money it's only credit for next time! 2nd there website doesn't work properly at all, I've been with them for 3 months and not once has there site worked without issues. My order was never right after 3 attempts! I'm sorry but I personally could run this company 100% better from my kitchen table. Not being funny, dead serious. How they didn't see these problems before opening this business is beyond me. Silver lining... my cats love the food and are responding well to it health wise. But I can't get the variety of their food cause they don't have it in stock, so I can't make it work right for my cats. Super frustrating. And this is why I'm walking away. I'll leave you with some positive qualities about Smalls, I love the freedom to adjust the date when your food is shipped out. They take care when shipping your food and making sure it's frozen when it arrives. But honestly the need to change a few of their policies and process before they get a great loyal customer like myself. They did a decent job of trying to fix my issues, but soon as I opened my box and seen the same issues as last time. I said I'm done.

Smalls has totally changed our senior cat, going on 13 years old, for the better! Bella was hooked immediately on the food, even so that we ran out of our trial before we got our first order. We have been on a long 13 year journey trying to find a food that wouldn't make her sick. Last year, we took Bella to the vet as she had lost a pound in a year, when she only weighed 7.5 prior. We were told she was getting old and to start thinking of that, like we may lose her. I was desperate to find something to help her gain weight. We decided since she had great teeth, we would switch her to a wet food only diet as it seemed she couldn't process dry kibble. It helped but wasn't the answer. We searched for the best cat food and had different options pop up, but Smalls really stood out. She wanted nothing to do with her other food and would not eat it when trying to slowly switch over. Within a couple of weeks, Bella started to gain energy again and now gets playful again. After about a month or so, we have not noticed a smell from number twos in the litter box any more. It does not make me gag as I clean it, I can't believe it. My husband is sensitive to smells and he is very impressed. Her coat is so shiny and healthy again. She seems to look and act younger again! We are very happy with the wet food and silica litter, we could not be happier!! Customers for life.

My cats like this food. I feel good about feeding them a food like this. I have gotten ahead of my supply and need to skip a shipment. Please advise.