SmallsReviews of smalls.com

My cats love Smalls. Their coat is beautiful and it has truly made a difference. Highly recommend Mary

Cheddar has hyperthyroid disease and loves Smalls. It’s helping him gain weight.

My cat absolutely loves the bird and the other bird food, especially in the pulled format. He always does a little zoomie every time I gave him a taste of these. The cow is a hit or a miss, although he seemed to really like it in the beginning. I think they might have changed the cow recipe recently, and those ones my cat are meh about.

Smalls has been a game changer for me and my cat. I have a cat that is FIV+ and had hyperthyroidism. She is extremely picky and refused to eat. I decided to try Smalls and my cat was finally eating every day. She loves the chicken and beef recipes. She was underweight because it was a fight for her to eat, but since I feed her Smalls she has been putting weight and looks healthier. Smalls a little pricey, but is totally worth it if you have a picky cat or a cat that needs a high protein diet. Personally, I've had a good experience with their customer service, they contacted me to check how my experience was and it was easy to get in touch when needed. I also like how easy is to manage my food subscription; everything is done through the website. You can modify the delivery day, recipes and frequency. I would recommend this food.

My cats love this product and their bowel movements are so much healthier since switching!

Overall, Smalls has been really wonderful for my kitten. I wanted to start her off with some super fresh food and she loves it. I have to keep her from tricking my wife into giving her secondses. I've only had one shipping issue and they were quick to address it- I love to support small businesses! The crochet toys are an added bonus, my kitty can't get enough.

I have been a Small's customer for over two years. I have spent thousands of dollars on their cat food. I have recommended them to tons of people including my vet. I cannot deny that Smalls agrees with my cat. I have absolutely no complaints about the cat food. I do, however, have a lot of issues with their customer service. They are a "small" team is what they will tell you when they don't respond for more than 3 days. My answer to that: hire more people then. There is really no excuse for not getting back to people when there is a time sensitive issue. Their customer service reps don't take the time to really understand the problem. This has been a pattern with Smalls since I started ordering from them. I have had food delivered too early, I have had food delivered too late, I have had orders that totalled double what they were supposed to due to some glitch or screwup on their end. Their online system has reset delivery date when i have made changes. One time, in particular, I had an issue with them, I was back-and-forth with their customer service, who as usual, wasn't really understanding the problem. I expressed my frustration and their rep who was very rude abruptly canceled my account. That certainly didn't make me feel like a valued customer, especially when you factor that I spent thousands of dollars over the last two years. It got escalated to a senior supervisor and resolved to my sayisfaction but it was exhausting. And a few weeks later, another mishap so I reached ou to the same senior person as she had advised me to do if ever I was having issues and I was told that she wasn't available. I have considered going to another brand because of their customer service but I don't wanna put my cat through a transition. I left a very positive review last year sometime, because their food has really gotten my cats allergies under control but I feel it necessary to leave a second review emphasizing their customer service issues in the hopes that someone on their leadership team will wake up and do something. Bring in a coach, have proper training and systems in place. Do not take 3+ days to respond to a time sensitive issue..., and don't be rude to customers who have every right to be frustrated when you screw up or your system fails. Customer service is 0 stars. Too bad their awful customer service overshadows a great product.

What a positive impact Smalls food has made for my cat! First, he LOVES this stuff! Second, not to be gross, but his poop isn't near as smelly and the amount has diminished significantly. It was so nasty before, not gonna lie. He's no longer Smelly Cat and we are thrilled.