Richard B.
We are happy with the quality!
The quality of the food is good! When I placed the bowl in front of my kitties, they went directly to the new smalls food first! So far, so good!

Big Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Smalls (smalls.com) has 3,851 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Richard B.
The quality of the food is good! When I placed the bowl in front of my kitties, they went directly to the new smalls food first! So far, so good!
Kevin D.
My two cats took one sniff of this horrible smelling excuse for food. Their experience was the same with each sample. They wouldn’t take one lick. Even when I mixed it with their favorite food or treats; they wouldn’t go near the Smalls products. According to my cats, whatever was put into their “so called food” it wasn’t fit for cat consumption.
Response from SmallsApr 18, 2023
Hi there, we're sorry to hear that Smalls wasn't a hit in your home! We understand that every cat has their own individual tastes and preferences, and what works for one cat may not work for another. I took a peek at your account, I can see your sampler is eligible for our money-back guarantee, so we'll get that refund issued right away! 💛😽
Amber
I needed to make some changes and it was simple and easy to do via email. The box shipped on time and was packaged really well. Kitties were also really happy with the experience!
mary A.
I have 6 cats. One or two will eat Smalls once in a while. So that keeps my freezer backed up with frozen product. What they don't eat I give to the possums and skunks, who, by the way, look very healthy.
Response from SmallsApr 18, 2023
Hi Mary Ann! 🐈 Have you had a chance to reach out to our Cat Concierge team about this issue yet? This is definitely a common issue when switching to a new food, especially ones with high protein content and a smell that may differ from any canned foods they are accustomed to! We have plenty of tips and tricks to help convince skeptical kitties to give Smalls a more thorough try. Feel free to contact our Cat Concierge team at [email protected] or text us at 503-487-4303 for those tips!
Anthony M.
Great! My kitty loves this food, meow
Customer
Consistency of product. Love love love the easy open packaging! Always comes on time frozen with the dry ice.
Maronda
My cats love the food and it's so good for them. Their coats are in great shape. One cat is 18 years old and he dashes around like a kitten.
Carrie S.
I'm not sure what or if you changed your recipe but my cat won't touch it now & I'm told that there are no returns or refunds. I just wasted over $100 on food my cat won't eat.
Response from SmallsMar 30, 2023
Hi there! Thank you for taking the time to leave this feedback, we're so sorry to hear about your experience. We've reviewed your communication with our team and an agent will be following up shortly to assist. Please don't hesitate to reach out if you have additional questions!