SmallsBig Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Smalls (smalls.com) has 3,851 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing3,851 approved reviews, newest moderated first
Patrick C.
My cat Fred absolutely loves his new food he even tries to steal his sister Vomits food! Vomit is not taking to it to well but she is extremely picky so we are gonna keep trying with her. They both liked the treats you all sent for them!! .
kerijin
packaged well, best food options for my cat. She loves them all. Flexible and quick response to changes i needed in terms of both shipment and food - needed to switch out a few food options. i appreciate the quality, communication, flexibility and customer service. QUALITY food options AND thoughtful packaging so we can make the most use - keep it fresh. Communication, when i have made changes to an order, or have questions. There is undoubtedly much more to compliment and commend, that i'm probably missing bc it is late, but i do not want to forget to leave a review
CATHERINE L.
I have been looking for a super premium, organic, additive free, highly nourishing food for my cats and tried Smalls. The kitties LOVE the food. I feel good about feeding them this and know I'll help them avoid a slew of health problems by feeding them the best food. They are nom-nom-nomming joyfully so I'm signing up! Ordering is easy, delivery is prompt, the food comes portioned perfectly for my pets, and customer service is fantastic!
Michael D.
I didn’t realize I signed up for a regular shipment. Please credit my credit card and cancel my account. My cat doesn’t care for your product. Thank you Mjd
Response from SmallsApr 18, 2023
Hey Michael, sorry I'm just getting back to you now, but thank you for your feedback and we're so sorry to hear that Smalls wasn't a hit in your home 😿 It appears that a Cat Concierge has already been in touch with you to assist. 💛
Sallye C.
I am able to get help with my questions about my cat and her food. Their Cat Concierge is knowledgeable and they help with orders or how to help feed your cat.
Nancy
My cat would not eat the food. I followed as directed, but my cat would not even taste the food.
Response from SmallsApr 18, 2023
Hey there, I"m so sorry that I'm just replying to you now, but thank you so much for taking the time to provide us with your feedback, and I'll be sure this is passed along. I took a peek at your account, I can see your sampler is eligible for our money-back guarantee, so we'll follow up here shortly to get that refund issued! Chat soon 💛😽
Judy D.
Panda does not like the food. The sample had chicken only. Maybe we should try beef.
Response from SmallsApr 18, 2023
Hi Judy! We are so sorry to haer that Panda wasn't a fan of the Chicken, but we'd love to help you get a new order set up. Feel free to contact our Cat Concierge team at [email protected] or text us at 503-487-4303 so we can help get that set up 😻
No
Excellent customer service, I have moved 3 times and changed my order twice as much and they have always responded swiftly
