SmallsReviews of smalls.com

We signed up for Smalls after a promotional trial. The food is great and our cats love it, the shipping/fulfillment is terrible though. We ordered 42 packets shipped every three weeks (this was the default for two cats after the trial period). Our issue is we ran out of food the day before our next shipment was set to ship. We reached out and asked to have our shipment quantity adjusted so we wouldn't run out and were told to adjust our order quantity - problem is the next quantity up will leave us with a significant surplus every month. I don't think it's unreasonable for a company offering a subscription product to make their quantities and shipment schedule line up. We don't want to run out of food or be stuck with a big surplus every month. This isn't rocket science... Do better. The response from smalls is general and inadequate. My beef is there isn't an order quantity/frequency that lines up to my pretty standard need (2 packets/day). We started out on 42 packets every 3 weeks (which I assumed meant we'd be ok using two per day). We ended up running out almost a week early though. It should 100% be up to a subscription-product company to align their shipping schedule to the quantities they offer. It is really annoying that I have to constantly manage order frequency.

Everything gets here perfectly packaged. It was great to be able to adjust the delivery time frame. However, my cat lets me know twice daily that I am too slow for her starving self whenever I pull her food package from the fridge. That 10 -15 secs in the microwave is just too much delay.

Both of my cats would not eat smooth fish. Would like to cancel more orders

My cat is doing really well with this food. He has some digestive issues so this has allowed us to have a less stinky litterbox but also he seems to be acting much more like himself. He is eating more than is recommended which I believe is probably a him problem. I have to watch though so that I make sure I order more in enough time because it takes about a week to ten days from the time I say I need more until it reaches my door. Customer service has been fantastic! They seem to genuinely care about my cat and the product they sell.

Smalls has been great! My cats LOVE the food and their digestion has been much better.

Neither of my cats liked the dry food either even after trying for two weeks. Just left it on the floor and walked away after giving the litter box cover up sign with their paws. Sorry. Please do not send any more wet or dry food.

Well, I think the product is fine but my cat only eats it sometimes. I think I was not wise to change his diet when he's 18 years old.

Been on Smalls for over a month now and it took some time for Gizzy, who is a very picky eater, to take to it but he's doing fine with his new diet now. He also likes the treats and I've tried other healthier treats in the past that he would not touch. Our big breakthrough was to pulverize the treats and sprinkle them over the Smalls and that really did the trick. Several months ago he had a very severe case of pancreatitis and I really thought I was going to have him put down but after two months of a LOT of medication and one really big vet bill he's back to normal. As a result I did a lot of research into a healthier cat food which is how I found Smalls and I'll never go back to canned food again.