Big Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Smalls (smalls.com) has 3,851 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
smalls.com
Website
smalls.com
Category
Pet Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 49% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I have been feeding my cats smalls for about 2.5 months and I love it. They are maintaining healthy weights and are definitely more satisfied. One of my cats typically begs for food every 30 minutes and now we are up to several hours without begging. And poops are totally less smelly which is awesome. The only thing I would change is that the delivery window I’ve been getting covers 3 days and I definitely have had to step it up to plan accordingly for that. But the food does come dry ice packed and the ice lasts for a couple days so I haven’t had to worry about retrieving it as soon as it gets there if I’m not immediately available. All and all definitely 5 stars. Totally would recommend.
PA
Pavela
My cats LOVE Smalls
My cats LOVE Smalls. They literally scream every time catch a glimpse of the pouches. Deliveries are always on time and frozen. I’m so glad I finally found a service I’m happy with!
EK
Eileen K.
Everything is great
Service was great. Food is great. Smalls food does not smell like disgusting preservatives. Mitzi loves it. What more can we say?
VR
Vivian R.
My cats HATE this food
My cats HATE this food. What's more, the company signed me up for a huge, very expensive subscription without my knowledge or agreement. They are not available at the number they give for texting -- no response. I am going to have to contact my credit card company about getting refunded for these charges, as I would never have purchased $200 of cat food without even knowing if my cats would eat it. Terrible.
The response from smalls.com is entirely insufficient. We DID TEXT the customer service number. We received NO RESPONSE. We never saw ANY emails to warn us that $178 more of this food that my cats will not go near was arriving. We NEVER knowingly agreed to subscribe to this food. Furthermore, search smalls.com on Quora and you will find MANY reports of other people who have been enrolled in a subscription without their agreement. Many have had large sums charged to their credit cards at getting a refund for orders they did not want. This is no way to gain trust. I will only be satisfied when I get a full refund for the $178 worth of food that was charged to my credit card without my knowledge. My credit card company has been informed.
Response from SmallsApr 16, 2023
Thank you so much for taking the time to provide us with your feedback, and we’re sorry to hear that you had a negative experience. I can see that a team member reached out to you this morning and issued that refund, but we'd be happy to help dispel some of your concerns here.
To begin with, we would like to clarify that our phone number is a text line, and we can be reached via text or email during our business hours, which are Monday-Thursday: 10 AM-7 PM EST, Friday: 10 AM-6 PM EST, and Saturday-Sunday: 1 PM-6 PM EST. Our goal is to respond to all inquiries within one business day. I can see that you reached out via text on 4/12, and our team responded the same day.
Smalls prides itself in our transparency, and ensures communication at several points before an order is no longer eligible for cancellation. To start, in the Account Portal your Upcoming Order can be postponed for up to 2 months at a time - the deadline for this, or any other changes, to apply to your next order is the Thursday before your order is set to ship, at 6PM EST.
We send our Heads Up emails to customers who have a scheduled order early in the week - Monday or Tuesday - letting them know that their order is set to process on Friday, as well as important information such as out of stock announcements, and the subtotal for their upcoming order. On Thursday at 6PM EST, all changes to your order are locked in, and your order is set to charge, if you did not choose to postpone it.
If your order charges when you weren't ready, we do have a limited window over the weekend to take care of this before the order is set to ship. Any order that is processed on Friday can be cancelled as long as we hear from you before Sunday at 3PM EST. After this time, our warehouse receive a manifest of all the orders shipping out for the week, and it is only at this time that we are unable to recall any order for refund or cancellation. Of course, it's always our hope that we're able to hear from all of our customers before this final deadline, but we're happy to take as many steps as we can to minimize the risk of an unwanted order. 😿
MB
Margaret B.
LOVE the high quality food I am able to…
LOVE the high quality food I am able to provide for my pets!
SA
Samuel A.
Smalls
Mr Bubbles and Mr Snuggles enjoyed their treats
DE
Denise
The support I received from smalls was…
The support I received from smalls was super!
AN
Anne
My senior cat likes the food
My senior cat likes the food, but my 3 yr old cat won't touch it. I am elderly and find the packaging messy once I've struggled to open it. Just not a good fit for us.
Response from SmallsApr 17, 2023
Thank you so much for taking the time to provide us with your feedback on our packaging! As a small and growing company, we value all of our customer's input, and we'll be sure that this is passed along. 💛
We have plenty of tips and tricks to help with the transition over to Smalls! Feel free to contact our Cat Concierge team at [email protected] or text us at 503-487-4303 for those tips!
