SmallsBig Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Smalls (smalls.com) has 3,851 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Ally L.
Excellent customer service! They reached out to me to check on the kitties. The lady was well-versed in cat behavior and effectively answered my questions. My cats are now basically 100% okay with eating their new healthy food!
Sheryl
Beware of this company. It is not clear at all when you purchase a “sample trial” that you are signing on for a SUBSCRIPTION. Trial for forty some dollars, then hello box full of food my cats didn’t like and a charge of $187.00. Make sure you pay attention to every email after the samplerer even if your pets don’t like it and you don’t intend to reorder. I tried to call the number in the email and it’s not a working number. I never even created and account, but I was able to go to track order and get an authorization to see may account to cancel the subscription. We will see if that happens.
Response from SmallsApr 16, 2023
Thank you so much for taking the time to provide us with your feedback, and we’re sorry to hear that you had a negative experience. We'd be happy to help dispel some of your concerns. To begin with, we would like to clarify that our phone number is a text line, and we can be reached via text or email during our business hours, which are Monday-Thursday: 10 AM-7 PM EST, Friday: 10 AM-6 PM EST, and Saturday-Sunday: 1 PM-6 PM EST. Our goal is to respond to all inquiries within one business day. Smalls prides itself in our transparency, and ensures communication at several points before an order is no longer eligible for cancellation. To start, in the Account Portal your Upcoming Order can be postponed for up to 2 months at a time - the deadline for this, or any other changes, to apply to your next order is the Thursday before your order is set to ship, at 6PM EST. We send our Heads Up emails to customers who have a scheduled order early in the week - Monday or Tuesday - letting them know that their order is set to process on Friday, as well as important information such as out of stock announcements, and the subtotal for their upcoming order. On Thursday at 6PM EST, all changes to your order are locked in, and your order is set to charge, if you did not choose to postpone it. If your order charges when you weren't ready, we do have a limited window over the weekend to take care of this before the order is set to ship. Any order that is processed on Friday can be cancelled as long as we hear from you before Sunday at 3PM EST. After this time, our warehouse receive a manifest of all the orders shipping out for the week, and it is only at this time that we are unable to recall any order for refund or cancellation. Of course, it's always our hope that we're able to hear from all of our customers before this final deadline, but we're happy to take as many steps as we can to minimize the risk of an unwanted order. I can see that you reached out to our team on 4/13, and we confirmed your account was closed on 4/14.
Brooke F.
My cats seem so much healthier and their poo no longer smells. That's enough to keep me buying.
Niki Sherlock F.
My Spinx cat has a very sensitive tummy and switching to Smalls has totally changed our lives. He loves the food, and his tummy is no longer giving him issues.
Stephanie
Love the food, kitties very happy! The packaging can be a little bit hit or miss..sometimes very easy to open, other times requires a scissors.
Melonee L.
It took awhile to transition my cats to this wonderful human-grade food, but once they did, my Lucy quit throwing up all the time! Their coats are so soft and silky. I think my arthritic cat is even walking better, less stiffness. The packaging is amazing and you never have to worry about it not being cold enough. Communication is stellar and shipping is always right on time.
Amanda
Smalls has been such a wonderful addition to our household. We have a 10 year old diabetic cat and this food has been amazing for him. He loves the food, has a shinier coat, overall better health, and is on less insulin now. I love the ease of having it delivered, and I take two out to thaw in the fridge at once so he always has food available and I’m not rushing to thaw it out. The price for me is very reasonable because my cat was on special diabetic food before that was pretty expensive, so for me the benefits of this food and the nearly same cost as I was already paying, is worth it. Customer service has been great as well and they are very response to texts and helpful. Would definitely recommend!
Millie V.
So what can I say but FOOD IS EXCELLENT!!!! My boys have never been on the same page about food. My Big Guy Jack would nibble n walk away.. which left My little Guy up for grabs. Now they both love their food n clean their dishes .. I mean clean 😂. Jack won't walk away EVER.. NOT UNTIL HES FINISHED. Freddy just comes back looking for more😂. I absolutely love it! Keep up the GREAT WORK GUYS 💖
