Big Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Smalls (smalls.com) has 3,851 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
smalls.com
Website
smalls.com
Category
Pet Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 49% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
That's wonderful to hear! We're thrilled that your cats enjoy Smalls. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to help ensure that your cats continue to enjoy their meals and stay healthy.
HS
Heidi S.
Outstanding On All Counts
A cat ran up to my son on the street in a busy urban area and demanded he take her home. After a fruitless search for an owner, he ended up bringing the cat to me. My dog eats fresh food and has seen numerous health benefits, so I immediately began to look into an equivalent diet for the cat. I landed on Smalls. That was about a year ago, and we haven't looked back. Although she has become a little pickier since she first joined my family (at first, she was so desperate to know there was food that she would dump my trash cans and go through them like a dog or a raccoon...), she still loves her smooth and ground cow, and the new pig variety has been a huge hit. She is always excited for mealtimes, and the condition of her coat and her litterbox are also indicative of the quality of Smalls' food. For me, if she enjoys what she's eating AND we see health benefits, how is that not a win-win? And while some may balk at the price, I crunched the numbers and would be spending a good deal more to feed her canned food, which contains heaven-knows-what. Customer service is top-notch, delivery is reliable and if they make a mistake, they fix it. After a year of experience with this company, I highly recommend Smalls for any cat parent.
Response from SmallsMay 20, 2024
Thank you so much for sharing your incredible experience with us! We're thrilled to hear that Smalls has been such a positive addition to your family and has made a significant difference in your cat's health and happiness.
We understand the importance of providing high-quality food for our pets, and we're honored to be a part of your journey in providing the best care for your kitty. Your trust and satisfaction mean the world to us, and we're committed to delivering top-notch customer service and reliable delivery every step of the way! If you ever have any questions or need assistance, please don't hesitate to reach out.
KM
Kate M.
Very happy with this product - it’s approaching perfection!
Almost everything about this brand and food is amazing. My cat loves it, the food is exceptional quality, the process is consistent, and customer experience is super smooth. The only two things I would change is that I would like to get a text when it’s time to update my order, (i like to change up my selections every month) and I’d like packaging that better supports portioning within the current packet size.
Response from SmallsMay 29, 2024
Thank you for sharing your feedback! We're thrilled to hear that your cat loves the food and that you've had a positive experience with Smalls. We appreciate your suggestions about receiving text reminders before your order processes and improving our packaging for easier portioning. We'll definitely consider these ideas to enhance your experience even further. Thanks for helping us get better!
LE
Lori Eckhoff G.
Helping our cat live his best life!
The food is great, packaging is great. Our cat loves it now that he has gotten used to it being a little different than canned food. Smalls people were great at giving tips to get our cat transitioned. However, I would like more choices as to how many packages we could get each month.
Response from SmallsMay 29, 2024
Thank you for your feedback! We're thrilled to hear your kitty is loving the food and that our transition tips were helpful. We appreciate your suggestion for more flexibility in box size options and will pass this along to our team. 💛
AB
Abby
I feel good providing my two cats with…
I feel good providing my two cats with high quality healthy food. They love it! It’s always worth paying more for higher quality ingredients to give my boys a chance at the best life. Smalls helps me do that! My vet asked what I feel my cats because they’re so healthy and have maintained their weight. I shared Smalls and now he recommends it :) I hope Smalls always continues to commit to high quality ingredients because this food is great!
Response from SmallsMay 29, 2024
Thank you so much for your wonderful feedback! We're thrilled to hear that your cats are thriving on Smalls and that your vet has noticed the difference too. Your support and trust mean the world to us!
TM
tanya M.
I have seen the change in how my cats…
I have seen the change in how my cats act, in their fur and their poop! So glad to have switched from Dr.Martys to smalls. Better quality and options. Plus, the customer service is great! They adjust the quantity and time arrival if asked and are very efficient.
Response from SmallsMay 29, 2024
Thank you for your kind words and for sharing your positive experience with Smalls! We're delighted to hear that you've noticed such wonderful changes in your cats.
We take pride in our customer service, and it's great to know that we've been able to assist you efficiently. Your feedback means a lot to us! 💛
EM
EM
Great product for my feline friend
Great product for my feline friend. HEALTHY food with great results for both of us. Easy to order or pause an order if you leave on vacation or a business trip. Super fantastic customer service - willing to make it right.
Response from SmallsMay 29, 2024
Thank you for your wonderful feedback! We're thrilled to hear that you and your kitty are enjoying Smalls and that it's convenient for your lifestyle. Thank you for choosing Smalls!
CL
Claudia
Smalls helped my old little girl to get…
Smalls helped my old little girl to get better through her final days, she loved it and stop her diarrhea, making her more comfortable, also they sent a framed picture of her when they find out she passed.
My other cat is slowly going to a healthy weight, he is 14 and needed to loose a little bit of weight.
the younger cat sheds less hair.
Response from SmallsMay 29, 2024
Thank you for sharing your touching story. We're so glad to hear Smalls made your kitty more comfortable and that she enjoyed it before passing. It's wonderful to hear that your other cats also benefit from our food—whether it's reaching a healthier weight or shedding less. We're honored to be part of their journey. 💛