SmallsReviews of smalls.com

4.23,851 reviews
Pet Stores

Smalls

About Smalls

Big Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.

Smalls (smalls.com) has 3,851 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: smalls.com
Website: smalls.com
Category: Pet Stores
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 49% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

Smalls reviews

3,851 approved reviews, newest moderated first

Brenda T.
Aug 8, 2024
I love that Smalls is real food and…
I love that Smalls is real food and preservative free. I find the packaging a little difficult because the food is so crumbly and messy to get a portion out. This would be the only thing I would change. Thank you for your excellent customer service.
Response from SmallsAug 12, 2024
Thank you for your feedback and kind words about our customer service! We’re glad to hear you appreciate the quality of Smalls food. We understand that the packaging can be a bit challenging. Your input is valuable, and we’ll pass your suggestion along to our team to explore potential improvements. If you have any more thoughts or need assistance, please feel free to reach out. Thank you for being a part of the Smalls community!
Jodi R.
Aug 7, 2024
The Best Choice for Pepper Jack's Health
I’ve been feeding my cat, Pepper Jack, Smalls cat food since I rescued him at 11 weeks old. Prior to bringing him home, I had Smalls in my freezer for my senior cat, Candy Louise, who passed away 5 months ago and wasn’t able to eat it. Pepper Jack’s journey began under tough circumstances. He was found scavenging near a dumpster, waiting for raccoons to finish their meals before he could eat. Given his challenging start in life and his diagnosis of eosinophilic granuloma complex—a condition his vet suggested could be related to his diet or environment—I wanted to ensure he had the best possible food to support his health. Smalls has been an excellent choice for him. He particularly enjoys the smooth bird flavor. After trying a different brand of canned wet food, I noticed significant changes: his fur became dull, and his urine and feces became much smellier, with an ammonia odor that was previously absent. We are returning to Smalls as they have consistently met Pepper Jack’s dietary needs and has not let him down. For anyone considering Smalls, I highly recommend it based on my experience. It’s been a great fit for Pepper Jack, helping him thrive despite his rough start.
Response from SmallsAug 12, 2024
Thank you so much for sharing Pepper Jack's story with us. We’re truly sorry to hear about the loss of Candy Louise, and we're honored to be a part of Pepper Jack's journey toward better health. It’s heartening to know that Smalls has made a positive difference for Pepper Jack, especially given his challenging start and medical needs. If you ever need assistance or have any other questions, please don't hesitate to reach out. We're here to support you and Pepper Jack!
Lisa L.
Aug 7, 2024
Smalls has changed Dumbledore's life!
Small's has changed my cats litter box activity for the positive! Initially it took him a bit to accept the food (he was eating a "smellier" brand previously), but now, he scrapes the bowl clean. We only feed him a 1/4" of each package a day and for him it's enough. And the customer service is top notch if you ever have any questions they are on it!
Response from SmallsAug 12, 2024
It's fantastic to hear that Smalls has positively impacted your cat's litter box activity and that he’s adjusted well to the food! It’s great that you’ve found the right portion to keep him happy and satisfied. We’re also happy that our customer service has been helpful for you. If you ever need any further assistance or have more questions, don’t hesitate to reach out. Thank you for choosing Smalls for your furry friend!
Nora H.
Aug 7, 2024
The food quality is super
The food quality is super, reduces the box odor significantly, and is never left in the dish. He licks it clean. The cat concierge is responsive to questions and customer service is great.
Response from SmallsAug 12, 2024
It’s wonderful to hear that Smalls is making such a positive difference for your cat! We're glad the food quality, reduced odor, and our customer service have all met your expectations. If you have any more questions or need assistance in the future, don’t hesitate to reach out. Thank you for your kind words and for being a valued customer!
Xandra
Aug 7, 2024
My cat has had a hard food-life
My cat has had a hard food-life. She wasn't able to digest most foods, diarrhea always right around the corner. For almost a year now, she's been on Smalls food and she does so much better. She has more energy, she enjoys eating her food and her digestive issues have eased. Smalls Food isn't a cure-it-all, but it definitely improved my kitty's life.
Response from SmallsAug 12, 2024
It's fantastic to hear that Smalls has made such a positive impact on your cat's health and well-being. We’re glad to know that the improvement in her digestion and overall energy is making a difference. If you need any further assistance or have questions about her diet, feel free to reach out. Thank you for sharing your experience!
M B.
Aug 7, 2024
I like Smalls and really appreciate their responsiveness
I like Smalls and really appreciate the responsiveness of the cat concierge. My only problem is that my cat won't eat ANY wet food--I have tried Smalls varieties, and other brands--trying always for the best according to scientists and vets. Amazing! I've never had a cat that didn't eat wet food. First time for everything, I guess.
Response from SmallsAug 12, 2024
It can be challenging when a cat is so particular about their food preferences. It’s great to hear you’ve had a positive experience with our customer service, even if the food didn’t quite meet your cat’s tastes. If you ever want to try different types of food or need more suggestions, feel free to ask. Sometimes a different approach or texture might do the trick!
CatLove
Aug 7, 2024
The customer service is great and…
The customer service is great and deliveries are prompt. Variety of menu to satisfy my feline loves! Love the convenient packaging and delivery is secured by dry ice shipping. Thanks, Smalls! Very much trust you!
Response from SmallsAug 12, 2024
Thank you so much for your kind words! We're delighted to hear that you're happy with our customer service, delivery, and packaging. It’s wonderful to know that your feline friends are enjoying the variety of our menu. If you have any other needs or suggestions, we're always here to help. Thanks for trusting Smalls!
Lyn P.
Aug 6, 2024
Great option for my renal cat
I have an 18 y/o cat in renal failure and she won't eat prescription foods, or really, a lot of anything. I just want her to enjoy her food and enjoy the rest of her days. Luckily, she likes the fish and chicken flavors and will eat these and they give her the hydration she needs and the nutrition she was not getting from other foods.
Response from SmallsAug 12, 2024
It’s heartwarming to hear that your 18-year-old cat is enjoying our fish and chicken flavor! We’re glad that Smalls is providing her with the hydration and nutrition she needs during this time. If you need any more help or have specific preferences, please let us know. Wishing you and your senior kitty all the best.

SmallsReviews of smalls.com

About Smalls

About these reviews

More in Pet Stores

Boomerang Pet ID Tags

NaturalPetWarehouse.com

ArcataPet.com

Sweetpetclub

SmallsReviews of smalls.com

Smalls reviews

I love that Smalls is real food and…

The Best Choice for Pepper Jack's Health

Smalls has changed Dumbledore's life!

The food quality is super

My cat has had a hard food-life

I like Smalls and really appreciate their responsiveness

The customer service is great and…

Great option for my renal cat

About Smalls

About these reviews

More in Pet Stores

Boomerang Pet ID Tags

NaturalPetWarehouse.com

ArcataPet.com

Sweetpetclub

Smalls reviews

I love that Smalls is real food and…

The Best Choice for Pepper Jack's Health

Smalls has changed Dumbledore's life!

The food quality is super

My cat has had a hard food-life

I like Smalls and really appreciate their responsiveness

The customer service is great and…

Great option for my renal cat