SmallsReviews of smalls.com

Response from SmallsOct 15, 2024

Thank you for sharing such a wonderful update! We're thrilled to hear that Smalls has had such a positive impact on both of your cats—helping with weight management and improving fur softness. It’s great to know they’re thriving and loving their food. If you ever need anything or have more feedback to share, feel free to reach out. We're always here to support you and your fur babies!

Response from SmallsOct 14, 2024

Thank you so much for your review! We're sorry your kitties are not fans. We'd love to share tips that could help get your cats interested. Feel free to contact our Cat Concierge team at [email protected] or text us at 503-487-4303 for those tips! 🐾✨

Response from SmallsOct 14, 2024

You're welcome! 😸

Response from SmallsOct 14, 2024

Thank you for your wonderful review! We're just so happy your kitties enjoy their Smalls. 😸

Response from SmallsOct 15, 2024

Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience with our shipping, and we understand how frustrating it must have been, especially when you found a food that worked so well for your cat's sensitive stomach. While we’re delighted to hear that our food made such a positive impact on your cat’s health, we recognize that consistent delivery is crucial for our customers relying on our products. Your experience with delivery delays is not the standard we aim for, and we’re actively working to improve this aspect of our service. If you ever decide to give us another try, please reach out directly. We appreciate your understanding and support, and we hope your cat continues to thrive on a diet that works for him.

Response from SmallsOct 15, 2024

Thank you for sharing your experience with us. We sincerely apologize for the difficulties you encountered with your order and the frustration it caused. Your feedback is invaluable as it helps us identify areas where we can improve our service. We strive to provide high-quality food for your pets, and it’s disappointing to hear that your experience with customer service and delivery did not meet those expectations. We understand how important reliable service is, especially when it comes to feeding your furry family members. If you ever decide to give us another chance, please don’t hesitate to reach out directly so we can ensure you receive the support you need. Your satisfaction and your pets' well-being are our top priorities. Thank you for your understanding, and we hope to serve you better in the future.

Response from SmallsOct 6, 2024

Thank you for your kind words! It’s wonderful to hear that you’ve had a positive experience so far, and we're excited that you're continuing the trial period with your six amazing rescue cats! It certainly sounds like you're doing an incredible job keeping everyone happy, especially with such a diverse group of kitties with unique needs. Once you’ve figured out their favorite flavors, we’ll be here to help with your next order! Wishing you and your fur babies all the best.

Response from SmallsOct 6, 2024

Thank you so much for your feedback! We’re happy to hear that your kitty is enjoying Smalls and that you've had a positive experience with our communication and service. It's always our goal to ensure both you and your fur baby are happy, and we're glad to hear we've been able to accommodate your needs. If there’s anything else we can assist with or if you need any adjustments in the future, don’t hesitate to reach out—we’re always here for you!