SmallsReviews of smalls.com

Response from SmallsOct 6, 2024

Thank you so much for sharing your story! We're absolutely delighted to hear that Smalls has made such a positive difference for your kitty and helped with his digestive issues. It's wonderful to know that he's now happy, energetic, and free from tummy troubles. Stories like yours are exactly why we do what we do, and we're so glad that Smalls has been a part of his journey to feeling better. If there’s ever anything else we can do to support you both, feel free to reach out. We’re here to help!

Response from SmallsOct 6, 2024

That's amazing to hear! It sounds like your cat has truly found his new favorite with Smalls! We're thrilled that he's enjoying the food so much that he's turned his back on his old favorite. Cats know quality when they taste it. If you ever need help adjusting your orders or trying new flavors, feel free to reach out. We're always here for you and your feline friend!

Response from SmallsOct 14, 2024

Thank you for your review! We are so sorry about your experience. We'd love the chance to make this right. Please contact our Cat Concierge team at [email protected] or text us at 503-487-4303 for their help!

Response from SmallsOct 6, 2024

Thank you for sharing! It's great to hear that both of your cats are enjoying Smalls and have their favorite flavors. Even though you haven't noticed significant changes in their health or demeanor yet, the fact that they eagerly anticipate meal times is a great sign! Sometimes, the benefits of high-quality food become more apparent over time in areas like coat quality, digestion, and energy levels. If you ever have any questions or want to explore other flavors or options, feel free to reach out. We're here to help!

Response from SmallsOct 6, 2024

Thank you for sharing your experience! I'm glad to hear that our team was able to quickly resolve the issue and get your order replaced within a few days. We always strive to provide the best service possible, and it’s great to know that you were taken care of. If you need anything else in the future, don't hesitate to reach out. We're always here to help!

Response from SmallsOct 6, 2024

Thank you for sharing your experience with Smalls! We're thrilled to hear that our food has been a great fit for your cat's digestive needs and that you're enjoying the new flavors. It's wonderful to know that the quality of our shipments meets your expectations as well. If you ever have any questions or need assistance with your orders, feel free to reach out. We’re here to help!

Response from SmallsOct 15, 2024

Thank you for reaching out and sharing your experience with us. We’re truly sorry to hear that your cat didn't enjoy any of the Smalls recipes. We strive to create a product that caters to a variety of tastes, and we regret that we didn't meet your expectations. When you purchase a sampler order through Smalls, you are also signing up for a recurring subscription that starts two weeks after your sampler purchase. As a visibility measure, we ensure this is noted on the check out screen before purchase, as well as in follow up communications regarding your transition process, including Heads Up emails sent out before your first full box ships. We are so sorry if that was missed! Thank you for your feedback, and we hope to provide you with a more positive experience in the future.

Response from SmallsOct 15, 2024

Thank you for your feedback. We appreciate you sharing your experience with Smalls, and we’re sorry to hear that your cats weren't as enthusiastic about the food as we had hoped. We understand that transitioning to new food can sometimes be challenging, especially for picky eaters. While Smalls is designed to appeal to a variety of palates, we know that each cat has unique preferences. If you haven't already, you might consider mixing Smalls with their preferred dry food to help with the transition. Additionally, if you'd like, we can offer suggestions on flavors that other customers have found appealing for their picky eaters. Your satisfaction is important to us, and if you’re not completely happy with your purchase, please feel free to reach out to our customer service team for assistance. Thank you again for your input, and we hope to provide a better experience for you and your cats in the future!